Rebecca Cruz
Albuquerque
Summary
Dynamic professional with experience at UNM Hospital, excelling in document preparation and data entry. Proven ability to enhance customer service and streamline inventory management. Recognized for effective communication and team collaboration, consistently delivering high-quality results while maintaining accuracy in fast-paced environments. Committed to fostering positive client relationships and operational efficiency.
Overview
11
11
years of professional experience
Work History
Clerk III
UNM Hospital
Albuquerque
03.2025 - Current
- Typed and formatted documents using word processing software.
- Organized and maintained files for easy access and retrieval.
- Processed incoming correspondence and routed messages to appropriate personnel.
- Entered data into databases with attention to detail and accuracy.
- Communicated effectively with clients and staff to address inquiries promptly.
- Maintained office supplies inventory and coordinated reorders as needed.
- Typed letters, memos, reports and other documents using Microsoft Word.
- Printed out hard copies of documents for distribution or archival purposes.
- Performed clerical work and recorded information on records.
- Answered telephone calls and directed inquiries to appropriate personnel.
- Provided administrative support to office staff, including filing and organizing paperwork.
- Updated customer accounts in the database system promptly upon receipt of payment.
- Answered telephone to facilitate general information in response to public or office inquiries.
- Provided customer service assistance by responding to questions via phone or email.
- Entered data into spreadsheets and databases accurately and efficiently.
- Processed payments received by customers in accordance with company policy.
Lead Infant Room Teacher
1st Class Learning Center
Albuquerque
06.2024 - 03.2025
- Developed age-appropriate lesson plans for infants and toddlers.
- Created a nurturing environment that promoted emotional and social development.
- Supervised daily activities and ensured safety standards were met consistently.
- Collaborated with parents to discuss child progress and development needs.
- Trained new staff on classroom management and infant care techniques.
- Organized play-based learning experiences to encourage exploration and creativity.
- Maintained accurate records of children's growth, behavior, and milestones.
- Kept adequate supplies on hand to meet each baby's needs and worked with parents to restock items.
- Assessed program effectiveness through ongoing observation of student performance.
- Attended staff meetings to discuss best practices for working with infants and toddlers.
- Assisted with diaper changes, bottle feedings, nap times, meal times and other routines.
Pharmacy Clerk
Premier Pharmacy Services
Baldwin Park
01.2021 - 02.2022
- Processed prescription orders accurately and efficiently for customers.
- Collaborated with team members to ensure smooth pharmacy operations daily.
- Entered patient data into computer system to maintain accurate records.
- Processed payments from customers using electronic systems.
- Verified accuracy of prescriptions filled by pharmacists.
- Communicated with insurance companies for billing purposes.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Provided administrative support such as scheduling, filing, data entry.
Theme Park Cast Member
Disneyland Resort
Anaheim
01.2018 - 12.2021
- Provided exceptional guest service in high-traffic park areas.
- Communicated safety protocols to guests and team members.
- Facilitated smooth entry and exit processes for visitors.
- Collaborated with team members to maintain cleanliness standards.
- Managed crowd control during special events and attractions.
- Trained new cast members on operational procedures and guest interactions.
- Resolved conflicts between guests in a professional manner while maintaining positive relationships with visitors.
- Operated cash registers, processed payments, and issued receipts.
Lead Key Holder
Star Video
Pomona
01.2015 - 04.2017
- Provided excellent customer service to enhance guest experiences at the video rental store.
- Managed inventory levels and organized stock for efficient store operations.
- Trained and mentored new staff on store policies and procedures.
- Oversaw daily cash handling and ensured accurate register operations.
- Assisted in visual merchandising to create appealing product displays.
- Conducted regular store audits to maintain cleanliness and safety standards.
- Implemented loss prevention strategies to reduce theft and inventory loss.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Reviewed daily sales reports for accuracy and made recommendations for improvement where applicable.
- Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Assisted customers with product selection information and resolving complaints in a timely manner.
Education
High School Diploma -
Garey High School
Pomona, CA05-2014
Skills
- Document preparation
- Data entry
- Inventory management
- Payment processing
- File organization
- Customer service
- Communication skills
- Team collaboration
Timeline
Clerk III
UNM Hospital
03.2025 - Current
Lead Infant Room Teacher
1st Class Learning Center
06.2024 - 03.2025
Pharmacy Clerk
Premier Pharmacy Services
01.2021 - 02.2022
Theme Park Cast Member
Disneyland Resort
01.2018 - 12.2021
Lead Key Holder
Star Video
01.2015 - 04.2017
High School Diploma -
Garey High School