Rebecca Curry
Houston,TX
Summary
Results-driven hospitality and sales professional with over 20 years of experience delivering exceptional customer experiences, driving revenue, and building lasting client and guest relationships. Proven ability to increase sales through strategic upselling/suggestive selling while easily maintaining strong customer satisfaction and service standards. Experienced in team leadership, employee training, leasing, cash handling, and operational support. Known for strong character, excellent communication, professionalism, relationship building, and the ability to thrive in a fast-paced, high volume environment.
Overview
19
19
years of professional experience
Work History
Server
Gloria's Latin Cuisine
Houston, Texas
06.2026 - 08.2026
- Provided exceptional customer service in a fast-paced restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took and processed food and beverage orders efficiently.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Executed financial transactions accurately while adhering to company protocols for cash handling.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Managed customer reservations and to-go orders to streamline operations for customers and restaurant.
Sales Associate
Best Life Ventures
Richmond
03.2021 - 10.2022
- Here at CBD ZAR I had to practice all of these on a daily basis with each customer interaction.
- Assisted customers with product selection
- Leveraged social skills to build rapport and improve customer satisfaction
- Practiced active listening to understand customer needs
- Gained in-depth knowledge of product features
- Resolved customer issues by identifying effective solutions
- Coordinated daily tasks to ensure timely completion and efficiency
- Facilitated effective communication among team members
- Arranged displays to attract customer attention
- Maintained organized workspace for efficiency
- Utilized math skills for inventory management
- Monitored details to maintain store standards
Senior Leasing Professional
AMLI
Memorial Heights
01.2015 - 02.2018
- Utilized closing skills to finalize lease agreements successfully.
- Negotiated lease agreements effectively, resulting in successful closures.
- Delivered exceptional customer service to current and prospective residents, retaining residents and leasing properties.
- Fostered strong client relationships to enhance resident loyalty.
- Focused on resident retention through personalized service.
- Delivered prompt customer service, boosting client satisfaction and loyalty.
- Implemented prospecting skills to generate leads for leasing.
- Discovers, engages, and advances each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move.
- Maintained extensive product knowledge of property features.
- Handles incoming sales by phone, email, and online chat.
- Provides information regarding specific communities as well as services offered with the goal of generating leases for the sites.
- Logs all activity into company provided databases (Pivotal/PCIC, One Site, Interactive Pricing Application) in a timely and accurate manner.
- Stays up to date with all promotions/leasing Incentives.
- Displayed self-confidence when interacting with clients and prospects.
- Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts.
- Gathered feedback after tours to understand client preferences and tailor services.
- Communicated regularly with clients regarding their application status.
- Maintains company's customer service and sales standards.
- Walked all upcoming move ins and did regular property inspections.
- Excelled in daily responsibilities at AMLI Memorial Heights.
- Walked all upcoming move ins and did regular property inspections.
Real estate Assistant
Berkshire Hathaway Home Services
08.2010 - 11.2014
- Here are some of the vital skills I implemented daily.
- Knowledgeable of federal and local real estate laws and regulations.
- Knowledge of property marketing strategies.
- Crafted listing and property advertisements to effectively showcase properties and attract potential buyers.
- Submitted property listings and changes to MLS databases for agent.
- Gathered feedback on showings and implemented the advice into properties' listing information.
- Collected and organized personal and property information from clients for documentation and targeted marketing efforts.
- Hosted open houses and guided guests through properties, providing information and addressing inquiries to enhance client engagement.
- Advanced negotiation skills.
- Expert customer service and interpersonal communication skills.
- Organized and resourceful.
- Created an organized list outlining key responsibilities.
- Compiled documents for property closings to support agents and brokers.
- Handled advertising and promotional materials such as brochures, pamphlets, and listing printouts.
- +Managed the Agency's 4 social media accounts, including posting advertising materials and listings, as well as engaging with clients' inquiries.
- Recorded earnest money, security deposits, and rents.
- Computed commission checks and performed administrative bookkeeping activities.
- Answered the telephone, took messages, and forwarded appropriate calls to the Agent.
- Scheduled appointments with clients for the Agents and Brokers.
- Followed up on transactions with clients after contracts had been signed to ensure promptness and accuracy of given information.
Leasing Professional
CWS
Villages of Copperfield
02.2008 - 08.2010
- Acquired new rental leads through independent outreach and broker partnerships.
- Screened rental leads and located listings that best match individual needs.
- Scheduled and conducted house and private condo showings, providing clients with tailored property insights.
- Maintained ongoing communication with clients regarding application status to ensure transparency and support.
- Collected feedback after tours to learn client preferences.
- Leveraged customer service skills to resolve client issues and enhance satisfaction.
- Applied persuasion skills to engage clients and promote services.
- Enhanced team collaboration through effective interpersonal communication.
- Applied organizational skills to manage schedules and prioritize tasks efficiently.
- Implemented time management strategies to enhance productivity in daily tasks.
- Demonstrated multitasking skills by managing several projects at once without compromising quality.
- Performed accounting tasks to maintain financial records accurately.
- Property management software (Yardi, Onesite)
- Sales techniques
- Developed a detailed list of duties to streamline task assignments.
- Walked all upcoming move ins and did regular property inspections.
Education
High School Diploma -
HSPVA
Houston01-2000
Some College (No Degree) - Real Estate
Champions School of Real Estate
Houston, TX08-2026
Skills
- Exceptional customer service
- Guest engagement
- Increasing Sales
- Policy Enforcement
- Complaint resolution
- Upselling techniques
- Hospitality service expertise
- CRM management
- Multitasking and organization
- Time management
- Performance improvement
- Exceptional Communication
- Adaptability and flexibility
- Strong work ethic
- Team collaboration
- Liquor, wine, and food service
Timeline
Server
Gloria's Latin Cuisine
06.2026 - 08.2026
Sales Associate
Best Life Ventures
03.2021 - 10.2022
Senior Leasing Professional
AMLI
01.2015 - 02.2018
Real estate Assistant
Berkshire Hathaway Home Services
08.2010 - 11.2014
Leasing Professional
CWS
02.2008 - 08.2010
High School Diploma -
HSPVA
Some College (No Degree) - Real Estate
Champions School of Real Estate