Rebecca Dean
Veterinary Receptionist
Erie,PA
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in Software use with knowledge of Area of expertise.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Veterinary Receptionist
Erie Animal Hospital
Erie, PA
08.2022 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Answered owner animal health questions and advised on best care practices.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Animal Shelter Volunteer
Because You Care
Erie , PA
04.2009 - 02.2018
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Observed and monitored over Number animals for signs of illness or injury to report symptoms and overall animal health to supervisor.
- Recorded and collected fees such as licenses and adoption fees using Software.
- Assisted public in claiming lost animals or selecting animals for adoptions.
- Conducted adoption events to place shelter and foster animals into permanent homes.
- Provided humane care of domestic and wild animals.
- Cared for over Number animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Education
12 - Graphic Arts
Tech Memorial
Cherry St 08.1978 - 06.1982
Nurses Aid Certification - Nursing
International Institute
West 10th St 03.1986 - 09.1986
Skills
Appointment Scheduling
undefinedTimeline
Veterinary Receptionist
Erie Animal Hospital
08.2022 - Current
Animal Shelter Volunteer
Because You Care
04.2009 - 02.2018
Nurses Aid Certification - Nursing
International Institute
03.1986 - 09.1986
12 - Graphic Arts
Tech Memorial
08.1978 - 06.1982
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