Rebecca De Guzman
Pleasanton,California
Summary
Operations and team management professional with over five years of experience leading multiple location teams and optimizing business workflows in fast paced salon environments. Skilled in operations management, process improvement, program coordinator and staff enablement. Experienced in overseeing scheduling, inventory and performance metrics while implementing strategies to increase efficiency, support revenue goals and enhance client satisfaction. Detail oriented analytical and collaborative. With proven ability to manage cross functional initiatives and drive operational excellence.
Overview
9
9
years of professional experience
Work History
Salon Operations Coordinator
Nine Two Five Salon
Pleasanton, CA
07.2023 - Current
- Oversaw and managed the appointment books for stylists across multiple locations, ensuring optimal scheduling efficiency and client satisfaction
- Collaborated with stylists across multiple locations, providing support to achieve retail goals for salon products and hair extensions
- Utilized salon management software to track appointments, inventory, and performance metrics, ensuring accurate reporting and actionable insights.
- Actively monitored weekly sales and service metrics across multiple locations, identifying trends and implementing process improvements to meet targets.
- Managed monthly product and supply orders across multiple locations, ensuring inventory accuracy and timely fulfillment.
SALON MANAGER
Victoria's Salon
Pleasanton, CA
08.2020 - 07.2023
- Improved efficiency by delegating tasks to receptionists and cleaning assistants, optimizing efficiency
- Developed monthly schedules for receptionists, hair stylist assistants, and cleaning assistants to ensure a smooth workflow
- Managed and oversaw monthly product orders, ensuring accurate inventory maintenance
- Facilitated the hiring process by coordinating interviews, conducting candidate assessments, and making hiring decisions based on qualifications
- Managed bi-monthly payroll processing for both employees and hair stylists
- Aided in salon marketing efforts by creating and disseminating promotional emails for hair products and special promotions to engage and inform clients.
SALON RECEPTIONIST
Victoria's Salon
Pleasanton, CA
08.2017 - 08.2020
- Maintained salon cleanliness to owner's standards during every shift and supervised a team of cleaning assistants for nightly closing duties
- Managed the scheduling for individual stylists
- Provided coaching and development support for newly hired receptionists.
Education
Bachelor of Arts - Applied Business Technology And Solutions
Arizona State University
Tempe, AZ05-2026
Bachelor of Arts - Human Resources Management
California State University of East Bay
Hayward, CA06-2023
Associate of Arts -
Las Positas Community College
Livermore, CA12-2020
High School Diploma -
Dublin High School
Dublin, CA06-2017
Skills
- Operations & Workflow Management
- Time Management & Organization
- Project Coordination & Implementation
- Team Collaboration & Leadership
- Process Improvement & Efficiency Optimization
- Microsoft Office
- Project Management Tools (Smartsheet)
- Change Management & Support
- Data Analysis & Metrics Tracking
- Customer Service Excellence
- Problem Solving & Decision Making
- Financial Transactions & Inventory Oversight
Timeline
Salon Operations Coordinator
Nine Two Five Salon
07.2023 - Current
SALON MANAGER
Victoria's Salon
08.2020 - 07.2023
SALON RECEPTIONIST
Victoria's Salon
08.2017 - 08.2020
Associate of Arts -
Las Positas Community College
Bachelor of Arts - Applied Business Technology And Solutions
Arizona State University
Bachelor of Arts - Human Resources Management
California State University of East Bay
High School Diploma -
Dublin High School