Rebecca Diaz

• Conceptualize and create engaging content, including social media posts, to promote esthetician doctor services and skincare products.
• Develop and execute content strategies to increase brand visibility and engagement on various platforms, including Instagram, Facebook, and TikTok.
• Collaborate with estheticians and beauty brands to create sponsored content, product reviews, and tutorials.
• Produce visually appealing and informative videos showcasing skincare routines, treatment procedures, and product demonstrations.
• Stay abreast of industry trends, emerging technologies, and skincare advancements to produce relevant and up-to-date content.
• Engage with the online community by responding to comments, answering skincare-related questions, and fostering a positive and knowledgeable online presence.

• Established and managed an independent esthetics business, offering a range of skincare and beauty services.
• Developed and maintained a loyal client base through exceptional customer service and personalized treatments.
• Conducted thorough skin consultations to assess clients' needs and customize treatment plans accordingly.
• Administered various facial treatments, including cleansing, exfoliation, extraction, and mask applications.
• Stayed current with industry trends, new products, and treatment modalities to provide the latest and most effective services.
• Maintained a clean and organized workspace, adhering to all sanitation and hygiene standards.
• Managed scheduling, appointments, and client communications to ensure a seamless and positive experience.

• Performed facials, chemical peels and waxing procedures.

• Performed special anti-oxidant, acne and microdermabrasion facial services.

• Informed guests of appropriate products available to increase retail sales.

• Executed laser hair removal and microdermabrasion procedures.

• Carried out administrative tasks, including product inventory checks, charting and consultations.

• Resolved customer complaints and facilitated conflict resolutions.

• Analyzed skin condition and made appropriate product recommendations.

• Welcomed clients as they arrived for appointments.

• Suggested appropriate therapy based on current health of client.

• Discussed procedures and treatment options with clients.

• Recommended retail products for at-home use.

• Performed body treatments, including waxing, body wrap application and vibradermabrasion.

• Handled busy schedules and stayed on top of key deadlines.

• Flexibly worked evenings and weekends to ensure proper spa coverage.

• Advised clients on proper home-care regimens.

• Developed individualized, therapeutic skin care programs.

• Assisted manager with daily spa operations, including opening and closing procedures.

• Notified supervisor of supply needs to ensure necessary items were in stock.

• Stocked treatment rooms with proper supplies.

• Fostered a friendly, warm and exceptional customer experience.

• Followed the pre-assigned opening and closing procedures for each spa station.

• Served as a primary point of contact for members and guests for information on spa products and services.

• Handled guest complaints calmly and professionally.

• Communicated all client reservations to appropriate staff.

• Provided clients with detailed instructions on how to fill out intake forms.

• Followed through with client requests in a timely manner.

• Attended to the locker area by laundering dirty towels and clearing away stray slippers.

• Restocked linen and laundry in all areas of the spa.

• Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.

• Processed guest credit card information for salon services.

• Managed all front desk tasks, including the maintenance of client records and lab data.

• Inventoried, ordered and stocked salon product line.

• Drained, cleaned and filled mineral tubs for guests after each use.

• Maintained the front desk workstation by keeping it clean and free of personal items.

• Prepared first time guests over the phone for their selected services.

• Offered appointment information updates to guests in a polite and courteous manner.

• Maintained work area in a clean and neat fashion to stay productive.

• Performed inventory and restocking assignments as necessary.

• Maintained expert knowledge and awareness of spa appointment availability.

• Directed telephone calls to appropriate departmental personnel.

• Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.