Rebecca Dickson
Compass Electric
Washougal,WA
17
years of professional experience
Results-driven professional prepared for municipal court clerk responsibilities. Adept at managing records and coordinating schedules for judicial proceedings. Known for teamwork, reliability, and adaptability to changing procedures.
Work History
Office Manager
4 Years 7 Months- Streamlined office operations by implementing efficient scheduling and resource management practices.
- Enhanced office operational efficiency by building and implementing 3 different CRM platforms. Effectively streamlining filing systems, resulting in easier access to critical documents and reducing turnaround time for client inquiries and requests.
- Single handedly managed all office duties as the only staff member for the office. Handling all documentation and coordination between customers, subcontractors & technicians.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Completed weekly payroll for employees.
- Led initiatives to improve communication and fostering a collaborative work environment.
Medical Administrative Assistant III
1 Year 11 Months- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Processed patient registrations and insurance verifications, ensuring accurate data entry.
- Handled multi-line phone systems, assisting with inquiries and directing calls promptly.
- Maintained electronic medical records, ensuring compliance with privacy regulations.
- Collaborated with healthcare providers to streamline patient flow and reduce wait times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Unit Coordinator
1 Year 11 Months- Assisted in implementing operational policies, ensuring compliance with healthcare regulations.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Coordinated patient scheduling and managed appointment logistics to enhance clinic efficiency.
- Developed and maintained accurate patient records using electronic health record systems.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Medical Administrative Specialist
6 Years 8 Months- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Maintained confidential patient records, ensuring compliance with HIPAA regulations.
- Trained new administrative staff on office procedures and software applications for consistency.
- Led initiatives to optimize office operations, enhancing overall patient experience and satisfaction.
- Supported billing department operations by compiling invoices accurately and promptly addressing any discrepancies or disputes that arose.
- Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends to continuously improve job performance.
- Managed a high volume of incoming calls with professionalism, directing inquiries to appropriate departments for prompt resolution.
- Facilitated effective communication between patients and medical professionals, resulting in improved patient care outcomes.
- Enhanced the accuracy of medical records through meticulous data entry and organization, ensuring timely access to critical information.
- Coordinated referrals for specialty services expeditiously securing appointments within required timelines upholding continuity of care standards set forth by the medical practice.
- Contributed to practice growth by providing exceptional customer service to both existing patients and prospective clients during initial consultations.
- Developed strong relationships with external providers through courteous communication and accurate record sharing, improving coordination of care efforts.
- Increased overall office efficiency by organizing and maintaining supplies inventory, optimizing the ordering process and minimizing costs.
- Maintained strict compliance with HIPAA regulations in handling sensitive patient information, safeguarding confidentiality at all times.
- Provided prompt, polite and professional in-person and telephone customer service.
Health Records Clerk
1 Year 6 Months- Managed health information systems to ensure accurate patient data entry and retrieval.
- Oversaw compliance with HIPAA regulations, safeguarding patient confidentiality and data integrity.
- Implemented quality control measures for health records, improving accuracy and reducing discrepancies.
- Collaborated with clinical teams to streamline documentation processes, optimizing workflow efficiency.
- Conducted audits of medical records for compliance with regulatory standards, ensuring high-quality data management.
- Led initiatives to digitize paper records, advancing the transition to a fully electronic system.
- Streamlined workflows, resulting in improved productivity by reorganizing filing systems and implementing electronic document management solutions.
- Promoted a culture of safety within the organization by actively participating in safety initiatives focused on proper storage, disposal, or destruction of sensitive patient information materials.
- Enhanced patient data accuracy by diligently reviewing and validating medical records.
- Ensured timely processing of medical records for optimal patient care and facility efficiency.
Education
Medical Administrative Assistant
Skills
Legal Document preparation and file management
Data entry
Attention to detail
Creative problem solving
Self motivation
Teamwork and collaboration
Positive attitude
Clear oral and written communication
Reliability
Adaptability and flexibility
Multitasking and organization
Scheduling and calendar management
Staff management
Customer service
Confidentiality
Office administration
Payroll and budgeting and account reconciliation
Handle high volume calls
Computer literacy
Interests
I enjoy helping others and giving back to the community.
Enjoy hobbies that combine physical activity with outdoor exploration.
Pet sitting
Road Trips
Spending time with family and friends.
Attending summer concerts in Redmond and Bend Oregon.
Timeline
Office Manager
Compass Electric
11.2021 - CurrentRead More
Medical Administrative Assistant III
Legacy Salmon Creek Maternal Fetal Medicine
11.2019 - 10.2021Read More
Unit Coordinator
Rebound Orthopedics
12.2017 - 11.2019Read More
Medical Administrative Specialist
PeaceHealh
04.2011 - 12.2017Read More
Health Records Clerk
Vancouver Radiologists
10.2009 - 04.2011Read More
Everest College
Medical Administrative Assistant
Read More