Rebecca Dinges
Pearland,Texas
Summary
Dynamic Client Service Representative with a proven track record at TSI, excelling in client support. Recognized for enhancing client satisfaction through proactive issue resolution and maintaining confidentiality. Adept at navigating compliance challenges, leveraging strong communication skills to collaborate effectively across teams and ensure adherence to industry standards.
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
21
21
years of professional experience
Work History
Client Service Representative
TSI
05.2004 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Responded proactively and positively to rapid change.
Compliance Associate
McKesson Specialty Health
01.2008 - 11.2013
- Served as a subject matter expert on compliance-related topics, providing guidance to colleagues and stakeholders as needed.
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
- Collaborated with cross-functional teams to ensure timely resolution of compliance issues and promote adherence to industry standards.
- Conducted thorough investigations into potential violations, ensuring appropriate documentation and follow-up measures were implemented.
Education
Business Management
University of Phoenix
Tempe, AZ10-2008
Skills
- Customer support
- Payment processing
- Customer focus
- Call center experience
Timeline
Compliance Associate
McKesson Specialty Health
01.2008 - 11.2013
Client Service Representative
TSI
05.2004 - Current
Business Management
University of Phoenix
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