Rebecca Dominguez
Bethlehem,PA
Summary
Experienced and adaptable Customer Success Specialist with a strong aptitude for conflict resolution and persuasive communication. Highly motivated employee with an expertise in CRM skills and abilities demonstrated through success in customer experiences. Diligent and dependable with exceptional attention to detail, adept at managing processes and timelines for various tasks. Skilled in expanding network connections and securing enterprise deals within the software industry. Recognized as a expert software consultant for delivering engaging product demonstrations and persuading prospects to make purchases. Committed Customer Success Specialist with a demonstrated ability to prioritize and multitask in a fast-paced environment. Proven track record of handling escalated customer support issues and maintaining oversight of all accounts. Operational management experience delivering successful improvements for business operations for business and team development.
Overview
8
8
years of professional experience
Work History
Customer Success Specialist
Fleetrock
Quakertown, PA
01.2022 - Current
- Overseeing existing customer relationships and creating new strategic sales opportunities.
- Experienced in customer education and SaaS training.
- Exceptional in managing the complete sales cycle with minimal oversight.
- Established the first inside sales team process and managing KPIs for upcoming sales leaders.
- Developing strong customer relationships to encourage long term and repeat business by providing excellent customer service.
- Working closely with strategic business partners and customers to identify needs and resolve concerns to create a clear benefit when using our software.
- Compiling customer feedback for continuous improvement when using new software.
- Demonstrating product features and benefits to overcome customer objectives as a product expert.
- Creating and activating customer accounts including implementing their account from inception to completion.
- Exceptional listening skills to customer needs to identify and recommend best products and services.
- Defining integration strategy and developing integration plans when acquiring our new software while providing techinical training and resolve customer concerns.
- Overseeing Accounts Receivable on time payments from our customer accounts.
- Generated reports for use in business decision-making.
- Identified needs of customers promptly and efficiently.
Operations Area Manager II
Amazon FC
Allentown
01.2021 - 01.2022
- Led and developed a team through servant leadership style to improve processes in FC operations to deliver the best results to our customers.
- Promoted October 2021 to new leadership responsible for multiple department operations.
- Responsible for leading a team of 100+ Amazon associates and delegated work effectively.
- Built strong operational teams while creating standardization of best practices to implement across all shifts.
- Deployed new safety programs amongst teams in the FC.
- Anticipated and tracked operational and tactical risks to hit performance targets.
- Created and integrated innovative process solutions, utilizing work forecasts, metric requirements, and employee feedback.
- Worked closely with other departments to resolve and streamline a more effective process for operations.
- Mentored in a mentorship program to assist mentees who strive to become more successful leaders in their leadership index as well as their safety leadership index. Proven highest leadership index amongst other departments.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Measured and reviewed performance via KPIs and metrics following with coaching strategies based on adverse trends.
Sales
MAC
Bridgewater, NJ
01.2016 - 01.2017
- Developed key customer relationships to increase sales.
- Maintained current store, product and promotional knowledge to drive consistent sales with continuous training.
- Established relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
- Assisted in creating successful strategies to expand customer sales shown through new product launch event planning and marketing.
- Provided makeup services for weddings, proms and other special events.
- Collaborated with other makeup artists to achieve team and counter goals.
Sales
American Income Life Insurance Company
Raritan, NJ
01.2016 - 01.2017
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Providing professional support for sales and service needs.
- Communicated with clients to understand needs and identify best policies for each situation.
- Pursued professional development through insurance workshops and courses.
- Obtained underwriting approval by completing application for coverage and calculated premiums to established payment methods.
- Developed new leads through outbound sales including cold calling and door to door sales.
Education
Bachelor’s Degree - Business Management and Finance
FleetrockDeSales University
01.2020
Associates Degree - Business Administration
Northampton Community College
01.2018
Skills
- Business Development
- Customer Success
- Operations
- Sales
- End User Training
- Software Implementation
- Supervision & Leadership
- CRM and Microsoft Office Expert
- Complaint resolution
- Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Customer Success Specialist
Fleetrock
01.2022 - Current
Operations Area Manager II
Amazon FC
01.2021 - 01.2022
Sales
MAC
01.2016 - 01.2017
Sales
American Income Life Insurance Company
01.2016 - 01.2017
Bachelor’s Degree - Business Management and Finance
FleetrockDeSales University
Associates Degree - Business Administration
Northampton Community College
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