Rebecca Dorman

• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Participated in requirements meetings to understand business needs.
• Researched and resolved billing discrepancies to enable accurate billing.
• Provided excellent customer service, developing and maintaining client relationships.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Improved quality processes for increased efficiency and effectiveness
• Developed and executed plans to monitor standard process adherence

Answered requests and concerns with friendly and knowledgeable service

Learned customer needs and desires to suggest specific product options