Rebecca Dougherty
Shakopee,MN
Summary
Adept at prescription interpretation and delivering exceptional customer service has significantly enhanced optical dispensing expertise at Burnsville Family Eye Care.
Using extensive knowledge on medical insurance functionality, will routinely guide patients for their medical and eyewear needs based on their individual insurance plans. This includes interpreting pricing based on coding, knowing what documents the patient's need, and what the patients can use their insurance for.
Collaboration and problem-solving skills led to a notable increase in premium lens sales, showcasing the ability to merge technical understanding with a professional demeanor to achieve continuous improvement and client satisfaction.
Overview
16
16
years of professional experience
Work History
Lead Optician
Burnsville Family Eye Care
Burnsville, MN
09.2022 - Current
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Understanding how insurance plans function in order to guide patients to appropriate options regarding exams and eyewear.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate eyewear needs are implemented.
- Developed customized solutions for patients with unique vision challenges, increasing access to high-quality optical care within the community.
- Guided patients through their insurance plans to set clear expectations for exams and eyewear.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Assessed customer's needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Guided patients through their insurance plans to set clear expectations for exams and eyewear.
- Trained optician team members on industry-specific techniques and best practices.
Optician
Lyndale Optical
Bloomington, MN
02.2021 - 08.2022
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
Optician
Saint Peter Eye Care
Saint Peter, MN
07.2018 - 07.2020
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Maintained safe, clean and organized environment to increase patient comfort.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Optician
Target Optical
Richfield, MN
06.2017 - 07.2018
- Adapted quickly to the role of optician, mastering essential skills efficiently.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Adapted quickly to the role of optician, mastering essential skills efficiently.
Personal Care Assistant
MRCI
Mankato, MN
04.2009 - 04.2018
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Ensured the safety of an autistic client by providing vigilant supervision.
- Guided client in learning life skills to foster greater autonomy and personal development.
- Guided client through homework, ensuring comprehension and completion.
- Maintained a secure environment for the client while parents were away.
- Upheld cleanliness standards by consistently managing household chores.
- Supported clients in public environments to develop money-handling abilities and ensure engaging experiences.
- Managed autistic meltdowns, effectively restoring client to a calm state.
- Ensured client comfort and engagement through personalized care and activities.
Laundry and Dry Cleaning Assistant
Clean N' Press
Saint Paul, MN
02.2017 - 07.2017
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
- Promoted a positive work atmosphere by collaborating effectively with team members during busy periods or staff shortages.
- Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
- Streamlined the sorting process, ensuring accurate categorization of garments based on cleaning requirements.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Used pressing machines and hand irons on appropriate garments.
- Streamlined workflow for increased productivity by implementing effective time management techniques and prioritizing tasks.
Line Cook
Buffalo Wild Wings
Maple Grove, MN
12.2015 - 11.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Crew Trainer
McDonalds
Richfield, MN
06.2015 - 12.2015
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Followed protocols diligently, ensuring compliance with company standards.
- Supported daily operations by organizing inventory and stocking shelves.
- Prepared food items to maintain high standards of quality and consistency.
- Operated cash register efficiently, ensuring accurate transactions and minimal errors.
- Provided excellent customer service, building positive relationships with patrons.
- Managed time effectively to meet customer demands and maintain workflow.
- Resolved customer complaints with professionalism, enhancing customer retention.
- Executed opening and closing procedures efficiently to support operational needs.
- Coordinated with kitchen staff to ensure timely delivery of orders.
Beauty Advisor
Sally Beauty Supply
04.2013 - 03.2015
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
Crew Member
McDonalds
Burnsville, MN
06.2011 - 04.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Cosmetology Degree - Cosmetology
Regency Beauty Institute
Burnsville, MN06-2012
High School Diploma -
Burnsville Senior High School
Burnsville, MN06-2010
Skills
- Insurance billing, verification, approvals, and processing
- Optical dispensing expertise
- Customer service and professionalism
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking, technical understanding, and decision making
- Office administration and record keeping
Timeline
Lead Optician
Burnsville Family Eye Care
09.2022 - Current
Optician
Lyndale Optical
02.2021 - 08.2022
Optician
Saint Peter Eye Care
07.2018 - 07.2020
Optician
Target Optical
06.2017 - 07.2018
Laundry and Dry Cleaning Assistant
Clean N' Press
02.2017 - 07.2017
Line Cook
Buffalo Wild Wings
12.2015 - 11.2016
Crew Trainer
McDonalds
06.2015 - 12.2015
Beauty Advisor
Sally Beauty Supply
04.2013 - 03.2015
Crew Member
McDonalds
06.2011 - 04.2013
Personal Care Assistant
MRCI
04.2009 - 04.2018
Cosmetology Degree - Cosmetology
Regency Beauty Institute
High School Diploma -
Burnsville Senior High School