Rebecca Draper
Hot Springs,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Foundever
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelors Science Of Nursing - Nursing
Henderson State University
Arkadelphia, AR05.1993
Skills
- Account Updating
- Call Management
- Complaint Resolution
- Product Knowledge
- Problem Resolution
- Client Relations
- Medical Terminology Knowledge
- Customer Service
- Professional Telephone Demeanor
- Active Listening
- Customer Relations
- Documentation
- Critical Thinking
- Problem-Solving Abilities
- Attention to Detail
Timeline
Customer Service Representative
Foundever
12.2021 - Current
Bachelors Science Of Nursing - Nursing
Henderson State University
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