Rebecca Earnst
Wilkes-Barre,PA
Summary
Motivated college student promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing a degree in Marketing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
E-Mentor
Wilkes University
Wilkes-Barre, PA
05.2024 - Current
- Provides support and guidance to first-year students.
- Ensures consistent and effective communication with first-year students during the semester.
- Conducts Orientation and Welcome Weekend program for first-year students.
- Enhanced work-study opportunities through competitive selection.
Service Center Associate
Giant Food Stores
Mechanicsburg, PA
05.2022 - Current
- Answers incoming calls from customers and responds to inquiries promptly and courteously.
- Assist in resolving customer complaints by providing product knowledge, troubleshooting steps, and problem resolution.
- Performs cashiering duties, such as processing payments, issuing receipts, and issuing refunds.
- Performs opening and closing duties and handles cash management.
Colonel Overnight Host
Wilkes University
Wilkes-Barre, PA
03.2024 - 04.2024
- Hosted overnight prospects for Wilkes University.
- Kept overnight guests entertained with Wilkes University events.
- Provided insight about campus and classes for overnight students.
- Provided consistent support to overnight students by directing them toward class sit-ins, advisor meetings, lunch, and campus facilities.
Sales Representative Team Leader
Sky Zone Trampoline Park
Mechanicsburg, PA
06.2020 - 04.2022
- Provided training, coaching, and support for new and existing Sales Representatives.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices, and services.
- Maintained cleanliness of store environment, including floors, windows, and displays.
Birthday Party Host
Sky Zone Trampoline Park
Mechanicsburg, PA
06.2020 - 04.2022
- Greeted guests and welcomed them to the birthday party.
- Managed check-in process for parents or guardians of young guests.
- Answered questions from guests about logistics, directions, and other inquiries.
- Collected payments from customers for any additional services requested.
Education
BBA - Marketing
Wilkes University
Wilkes-barre, PA05-2027
Skills
- Complaint Handling
- Listening Skills
- Strong leadership
- Social Media Promotion
- Teamwork and Collaboration
- Guest service
Affiliations
Wilkes University Programming Board Representative
- Host events every Thursday night.
- Plan, prepare, and execute each event.
- Makes sure money is kept within budget for the events
Wilkes University Student Ambassador
- Gives tours to high school students interested in coming to Wilkes University
- Answers and returns calls when necessary
- Competitive hiring
Certification
- First Aid and CPR Certified
- Social Media Certified
- QPR Certified
- Anti Money Laundering Certified
References
References available upon request.
Timeline
E-Mentor
Wilkes University
05.2024 - Current
Colonel Overnight Host
Wilkes University
03.2024 - 04.2024
Service Center Associate
Giant Food Stores
05.2022 - Current
Sales Representative Team Leader
Sky Zone Trampoline Park
06.2020 - 04.2022
Birthday Party Host
Sky Zone Trampoline Park
06.2020 - 04.2022
- First Aid and CPR Certified
- Social Media Certified
- QPR Certified
- Anti Money Laundering Certified
BBA - Marketing
Wilkes University
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