Rebecca Ennest
Sandusky
Summary
Detail-oriented healthcare professional dedicated to enhancing patient care through efficient scheduling and accurate insurance verification. Proven track record in resolving discrepancies and maintaining electronic medical records, leading to improved billing accuracy and streamlined administrative processes.
Overview
19
19
years of professional experience
Work History
HIM Technician
Mckenzie Health Systems
Sandusky
11.2025 - Current
- Processed release of information requests in compliance with established policies and procedures to safeguard patient confidentiality.
- Supported integrity of electronic medical records systems through regular audits and updates.
- Resolved discrepancies in patient records through thorough investigation and communication.
- Maintained patient data using word processing, spreadsheets, and databases to ensure accuracy and accessibility.
Physical Therapy Receptionist
Mckenzie Health System
01.2024 - Current
- Facilitated smooth check-in process for new patients, guiding them through necessary paperwork completion efficiently.
- Coordinated patient scheduling, check-in, check-out, and co-payments to ensure efficient patient flow and service delivery.
- Managed incoming phone calls, addressing inquiries and directing callers to appropriate resources to enhance patient communication.
- Improved billing accuracy through diligent verification of insurance information.
- Organized patient charts and reports to support office operations and improve accessibility of information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted therapists with daily medical charges.
Patient Access Representative
Mckenzie Health System
07.2021 - Current
- Improved patient experience by providing empathetic communication and clear explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, and accurately entering insurance details into the system.
- Assisted in ER copay collections and ensured accuracy of registrations and insurance verifications through detailed review of department edit sheets.
- Maintained accurate patient accounts, contributing to a well-organized database for seamless information access across departments.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs in diagnostic scheduling.
- Supported patients and health care providers by coordinating diagnostic testing appointments to get patients on the schedule.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Pharmacy Technician
Coachlight Pharmacy
02.2016 - 09.2017
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow with teamwork for medication dispensing, labeling, and packaging.
- Stocked and inventoried medication, placed daily orders, and managed invoices and 340B to maintain accurate inventory records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to process claims, resolve concerns, and reconcile payments effectively.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Identified potential issues with high copays, assisted patients with secondary savings card programs to reduce out-of-pocket costs, fostering customer loyalty and trust.
Customer Service Representative
DTE Energy
12.2014 - 02.2016
- Improved customer satisfaction by addressing concerns quickly and delivering accurate information.
- Handled escalated calls, resolving issues to enhance customer experience and support company objectives.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Informed customers about billing, payment processing, and support policies, facilitating informed decision-making.
- Processed payments and established payment arrangements.
Claims, Department and Inventory Manager
Walmart
12.2006 - 12.2014
- Determined, created, processed, audited and finalized claims.
- Maintained optimal inventory levels to consistently meet customer demands.
- Analyzed inventory data to identify and address stock discrepancies, executing feature management and special orders.
- Ensured price changes and modular resets.
- Coordinated shipping and receiving of bills of lading for accurate shipment tracking.
- Managed company donations and ensured proper reimbursement for all returns to manufacturers.
- Ensured compliance with environmental regulations by keeping detailed records of operations and hazardous waste management practices.
- Conducted routine site inspections and audits to ensure compliance with OSHA regulations.
Education
Certification of Completion - Medical Billing And ICD 10 Coding
Sanilac Career Center
Peck, MI06-2014
Some College (No Degree) - Business Administration
Davenport University
Grand Rapids, MI05-2015
Skills
- Electronic medical records
- Release of information
- Insurance verification
- Data management
- Scheduling coordination
- Multi-tasking
- Attention to detail
- Problem solving
- Communication
Photography
Curated my own branding, website design, and photography style while managing social media/digital creation. I love storytelling photography. I network with other Photographers, mostly in the Detroit area, to learn, grow and support each others businesses. We like to create styled sessions to evoke creativity. I create my own invoices, and contracts and personalize each session to make each session unique.
Timeline
HIM Technician
Mckenzie Health Systems
11.2025 - Current
Physical Therapy Receptionist
Mckenzie Health System
01.2024 - Current
Patient Access Representative
Mckenzie Health System
07.2021 - Current
Pharmacy Technician
Coachlight Pharmacy
02.2016 - 09.2017
Customer Service Representative
DTE Energy
12.2014 - 02.2016
Claims, Department and Inventory Manager
Walmart
12.2006 - 12.2014
Certification of Completion - Medical Billing And ICD 10 Coding
Sanilac Career Center
Some College (No Degree) - Business Administration
Davenport University