Rebecca Evans
Eugene,OR
Summary
Organized Appointment Scheduler experienced in managing tasks and prioritizing responsibilities to enhance operational efficiency. Delivered exceptional customer service and effective calendar management, resolving conflicts while ensuring client satisfaction. Committed to providing professional support to office visitors and maintaining smooth logistical operations.
Overview
6
6
years of professional experience
Work History
Dispatch/Appointment Scheduler
Associated Heating & Air
Eugene, OR
11.2022 - Current
- Scheduled HVAC service appointments aligned with customer needs, enhancing satisfaction.
- Managed incoming calls and responded to customer inquiries promptly.
- Confirmed appointments and provided reminders to customers, ensuring effective communication.
- Coordinated technician availability to maximize service delivery and reduce wait times.
- Scheduled and managed appointments to accommodate customer requests.
- Performed follow up calls to confirm scheduled appointments.
- Assisted in maintaining accurate records of service requests and appointment histories.
- Collaborated with team members to streamline scheduling processes, improving workflow efficiency.
- Assisted with various administrative tasks to support management operations.
- Worked collaboratively with other team members to meet departmental goals.
Medical Receptionist
Springfield Family Physicians
Eugene, Oregon
02.2020 - 11.2022
- Greeted and checked in patients, updating patient information to ensure accuracy in records.
- Verified insurance information and collected co-payments at reception.
- Verified insurance coverage for appointments and collected co-payments.
- Scheduled patient appointments using electronic health record program
- Confirmed and scheduled patient appointments, gathering additional details to enhance visit preparation.
- Entered insurance, demographics and health history into patient database.
- Organized medical records to maintain compliance with privacy regulations and facilitate efficient access.
- Managed incoming calls, efficiently directing patients to appropriate departments or personnel.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Executed routine tasks to maintain organization and smooth functionality within the clinic. to ensure smooth clinic functionality. by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed supply inventory, ensuring availability for daily operations to support clinical staff.
Education
High School Diploma -
Willamette High School
Eugene, OR01-1999
Some College (No Degree) - General Studies
Lane Community College
Eugene, ORSkills
- Appointment scheduling
- Electronic health records
- Customer service
- Insurance verification
- Electronic health record
- Patient registration
- Front desk operations
- Inventory oversight
- Patient scheduling
- Telephone etiquette
- Petty cash management
Timeline
Dispatch/Appointment Scheduler
Associated Heating & Air
11.2022 - Current
Medical Receptionist
Springfield Family Physicians
02.2020 - 11.2022
High School Diploma -
Willamette High School
Some College (No Degree) - General Studies
Lane Community College