Rebecca Feldman
Cincinnati,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
The Sifri Eye Center
04.2022 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Assistant
Carefirst Urgent Care
08.2021 - 03.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Medical Assistant/Medical Receptionist
Centers For Foot & Ankle Care
09.2012 - 10.2017
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Phlebotomist
St Elizabeth Hospital Medical Center
01.2011 - 09.2012
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
STNA
St Elizabeth Hospital Medical Center
01.2009 - 01.2011
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Assisted patients in daily activities, promoting their independence and dignity.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
Education
STNA - STNA
Great Oaks Career Campuses
Cincinnati, OH2009
Skills
- Insurance Verification
- Medical Terminology
- EMR / EHR
- Patient Relations
- Prescription Refills
- Scheduling Tests and Procedures
- Front Desk Operations
- Appointment Scheduling
- Multitasking
- Customer Service
- Data Entry
- Patient Billing
- Epic Systems
- Inventory Management
Timeline
Medical Receptionist
The Sifri Eye Center
04.2022 - Current
Medical Assistant
Carefirst Urgent Care
08.2021 - 03.2022
Medical Assistant/Medical Receptionist
Centers For Foot & Ankle Care
09.2012 - 10.2017
Phlebotomist
St Elizabeth Hospital Medical Center
01.2011 - 09.2012
STNA
St Elizabeth Hospital Medical Center
01.2009 - 01.2011
STNA - STNA
Great Oaks Career Campuses
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