Rebecca Fields
TotalCare
Fort Worth,TX
1
Language
1
Certification
12
years of professional experience
Healthcare administration professional with demonstrated experience in organizational leadership, staff development, operational strategy, and team performance. Proven ability to develop and implement training initiatives that strengthen service quality, improve team effectiveness, and support positive patient experiences. Skilled in leading teams, optimizing daily operations, fostering employee development, and aligning organizational goals with measurable performance outcomes. Known for a collaborative leadership approach, strong communication skills, and a commitment to continuous improvement in healthcare environments.
Work History
Health Facility Administrator
3 Years 7 Months- Redesigned and implemented streamlined workflows to improve overall patient care delivery.
- Developed and facilitated comprehensive training initiatives aimed at improving service quality and boosting team effectiveness.
- Developed strategic initiatives to optimize resource allocation and reduce costs.
- Assessed performance metrics to enhance operational efficiency and quality of health services.
- Evaluated employee performance, providing constructive feedback and setting achievable goals for growth within the organization.
- Navigated health facility through significant growth and change, implementing strategies to manage organizational restructuring successfully.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Lead Server/Bartender
7 Years- Analyzed service workflows to identify areas for improvement and streamline operations.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Trained and mentored new servers on menu knowledge and customer service skills.
Store Manager
11 Months- Developed sales strategies to enhance customer engagement and boost revenue performance.
- Fostered a positive team environment, promoting collaboration and employee development initiatives.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Bachelor of Science - Health Studies
- Professional Development: Business Leadership Strategies & Principles of Management
- Relevant Coursework: Business Communications & Introduction to Healthcare Administration
Associate of Arts - Biology
Skills
Strategic planning
Organizational leadership
Task management
Employee evaluation
Task prioritization
Strong initiative
Problem identification
Team collaboration
Adaptability and flexibility
Certification
- BLS
Languages
English
Native or Bilingual
Timeline
Health Facility Administrator
TotalCare
01.2023 - CurrentRead More
Store Manager
AktiveCBD
01.2020 - 12.2020Read More
Lead Server/Bartender
Jack & Grill
07.2014 - 07.2021Read More
Texas Women's University
Bachelor of Science from Health Studies
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Tarrant County College
Associate of Arts from Biology
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