REBECCA FRANKLIN
Aurora,CO
Summary
Front Office Manager at Wellness and Hormone Health with expertise in reception and scheduling management. Enhanced patient flow and improved office efficiency through effective multitasking and data entry skills. Proven ability to lead teams and implement policies that ensure high-quality service and streamlined operations.
Overview
17
17
years of professional experience
Work History
Front office Manager
Wellness and Hormone Health
04.2024 - Current
- Answer phones, answer phone, text and portal messages
- Schedule patients, check in and check out patients, collect payments
- Close payment machine
- Order and keep track of office supplies, supplements, medical supplies
- Keep Google doc and Excel logs
- Follow up with patients for ordering medicine and scheduling follow up appointments
- Help with cleaning and sanitizing medical procedure equipment
- Put in and print lab orders also help with preparing labs for shipment and drop off
- Light office cleaning, helping with anything else the Nurse Practitioner and Medical Assistant need
Receptionist
Colorado Children's Medical Group
11.2023 - 04.2024
- Customer service, answer phones, schedule appointments
- Verify insurance
- Check patients in and out, collect co-payments
- Balance collected payments at the end of the day
- Perform opening and closing procedures for the office
- Copy and release medical records
- Scan, file and fax documents
- Process referrals
Front Desk Associate
Envision Eyecare
05.2022 - 11.2023
- Customer service, answered phones, scheduled appointments
- Verified insurance
- Checked patients in and out, collected co-payments
- Ordered contacts
- Filed vision insurance claims
Front Desk Associate/Therapy Aid
Child Development Center
Colorado Springs
11.2020 - 05.2022
- Customer Service, answered phones, checked in patients, scheduled appointments, and called on referrals.
- Processed and released medical records.
- Scanned and processed therapy charts for discharge.
- Ordered laundry, collected dirty laundry, put out clean laundry
- Helped therapists with patients, made sure therapists have needed supplies, cleaned toys and therapy rooms.
Scheduler
Urological Associates
Colorado Springs
08.2019 - 03.2020
- Customer Service, answering phones, scheduling, changing schedules, call on referrals, schedule procedures and gave patients procedure prep information.
- Communicated with Doctors and Medical Assistants concerning schedules.
- Scanned certain records and referrals.
Supervisor Scanning/Record Release
Davita Medical Group
Colorado Springs
12.2008 - 08.2019
- Supervised scanning and records release department, making sure scanning, filing and releases are done in a timely and accurate manner.
- Met assigned productivity and quality goals.
- Supervised employees, conducted group meetings, helped employees with record release, scanning and filing.
- Coordinated meetings with new filing company and helped implement correct filing system.
- Utilized office hardware and software to include word processing, database management, electronic medical records, 10key and multiple computer systems.
Insurance Professional
Progressive Insurance
Colorado Springs
12.2016 - 04.2017
- Answered phones daily in a professional and friendly manner.
- Counseled clients concerning insurance coverages for auto, motorcycle, motorhome, ATV'S and boats.
- Issued insurance policies working in multiple screens with Progressive computer systems.
Education
GED -
State of Alaska
Port Heiden05-1992
Personal Lines Insurance - Licensed in multiple states
N/A
Online Nutrition Certificate - Nutrition
Ashworth College
Online Health Coach Certificate - Health And Wellness
Garden of Life Health Coach Institute
Skills
- Office correspondence and documentation
- Oral and written communication
- Reception and scheduling management
- Policy development and implementation
- Leadership and team management
- Data entry and database management
- Staff training and development
- Records and information management
- Effective multitasking
Affiliations
- Love to travel
- Enjoy fitness and wellness
- Love spending time with family
Timeline
Front office Manager
Wellness and Hormone Health
04.2024 - Current
Receptionist
Colorado Children's Medical Group
11.2023 - 04.2024
Front Desk Associate
Envision Eyecare
05.2022 - 11.2023
Front Desk Associate/Therapy Aid
Child Development Center
11.2020 - 05.2022
Scheduler
Urological Associates
08.2019 - 03.2020
Insurance Professional
Progressive Insurance
12.2016 - 04.2017
Supervisor Scanning/Record Release
Davita Medical Group
12.2008 - 08.2019
GED -
State of Alaska
Personal Lines Insurance - Licensed in multiple states
N/A
Online Nutrition Certificate - Nutrition
Ashworth College
Online Health Coach Certificate - Health And Wellness
Garden of Life Health Coach Institute
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