Rebecca Free
Cincinnati,OH
Summary
Account Support Specialist Manager at Liberty Sport Eyewear, focused on improving customer satisfaction through outstanding service and strategic relationship management. Skilled in inventory oversight and proficient in resolving billing discrepancies, enhancing client engagement and retention. Demonstrated success in educating clients on product offerings, ensuring product availability, and building brand loyalty.
Overview
14
14
years of professional experience
Work History
ACCOUNT SUPPORT-SPECIALIST MANAGER
Liberty Sport eye wear
Fairfield , NJ
02.2015 - 03.2025
- Grew assigned territory through effective customer relations and strategic call cycling.
- Educated accounts on product offerings and program incentives to enhance engagement.
- Maintained inventory control to ensure product availability and reduce shortages.
- Handled sales transactions and resolved billing concerns to improve satisfaction.
- Managed incoming calls regarding prescription services and addressed Rx concerns promptly.
Ohio Valley Gasket
03.2011 - 02.2015
- Data Entry, Order entry, Inbound/Outbound customer relations, office duties, filing, sales
- Transactions and Invoicing, Monthly reports, Credit applications, QuickBooks, AS400 and Outlook
Education
High School Diploma -
Purcell -Marian
05-1984
Skills
- Customer service excellence
- Inventory management
- Sales transactions
- Data entry and billing resolution
- Product knowledge
- Call management
- Relationship building
- Order processing
- Effective communication
- Problem solving
- Team collaboration
- Customer account management
- Adaptability and professionalism
- Calm under pressure
- Customer satisfaction and retention
- Staff training
- Sales and upselling strategies
- Multitasking and prioritization
- Computer proficiency
Education and Training
other
Timeline
ACCOUNT SUPPORT-SPECIALIST MANAGER
Liberty Sport eye wear
02.2015 - 03.2025
Ohio Valley Gasket
03.2011 - 02.2015
High School Diploma -
Purcell -Marian