Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Rebecca Galvan

McAllen,TX

Summary

Developed extensive skills in healthcare environment, focusing on patient care and health education. Proficient in data analysis, communication, and public health principles, ready to transition into new field. Capable of leveraging these skills to drive positive outcomes in diverse settings.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Senture LLC
02.2021 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Certificate - Electronic Health Record

South Texas College
McAllen, TX
05-2025

GED -

South Texas College
McAllen, TX
12-2016

Skills

  • Friendly, positive attitude
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Understanding of medical terminology and data privacy
  • Familiar with health information system and its legal and ethical aspects
  • Proficient in Microsoft programs ( Word, Excel, PowerPoint , Access)

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Customer Service Representative

Senture LLC
02.2021 - 04.2024

Certificate - Electronic Health Record

South Texas College

GED -

South Texas College

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Rebecca Galvan