Rebecca Garza
Ogden,UT
Summary
Achieved high customer satisfaction through a decade of remote work experience. Delivered exceptional service by maintaining focus on client needs. Enhanced professional growth through receptiveness to coaching and feedback. Demonstrated flexibility in adapting to new challenges without disruption. Maintained a strong attendance record, ensuring reliability in all shifts. Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
Customer Service Representative
Navient
10.2023 - Current
- Work from home CSR for government subsidized programs, Affordable Connectivity Program and Lifeline and FEMA contracted Specialist. Inbound and outbound calls concerning their application status, troubleshooting issues with their Service Provider, explaining how the programs works and helping them apply for the discount benefits for internet and phone service.
Sales/Customer service
Trajector Disability
06.2022 - 07.2023
- New Claims Representative. Took applications for SSI/SSDI. Converted inquiry calls into applications. Inbound/outbound calls
Licensed Medicare Sales Agent
e-Telequote Insurance
06.2021 - 04.2022
- Remote Medicare Sales. I am in Ogden UT.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CATimeline
Customer Service Representative
Navient
10.2023 - Current
Sales/Customer service
Trajector Disability
06.2022 - 07.2023
Licensed Medicare Sales Agent
e-Telequote Insurance
06.2021 - 04.2022
Remote Customer Service Representative
High School Diploma -
Arroyo Grande High School