Rebecca Gerstein
Lancaster
Summary
Compassionate and resilient nursing student passionate about surgical nursing. I bring strong skills in interpersonal connections, emotional intelligence, and attention to detail, developed through my experiences in the service industry. I aim to pursue a career as a surgical nurse who is dedicated in supporting the diverse needs of patients, providing comfort throughout the surgical process, and ensuring safe and high-quality outcomes in surgical care.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
05.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, minimizing wait times for customers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Trainer
Chick-fil-A
09.2023 - 05.2025
- Developed and delivered training programs for team members to enhance service quality and operational efficiency.
- Facilitated onboarding sessions, ensuring new hires understood company culture and standards.
- Assessed training needs through performance evaluations, tailoring programs to address skill gaps.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Team Member
Oola Bowls
04.2022 - 09.2023
- Assisted in food preparation, ensuring quality and consistency of smoothie bowls.
- Maintained cleanliness of workstations and dining areas to uphold health standards.
- Provided exceptional customer service, addressing inquiries and enhancing guest experience.
- Collaborated with team members to streamline operations during peak hours.
Cashier
Grocery Outlet Bargain Market
09.2021 - 04.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
- Handled cash and credit payments, ensuring accurate change distribution.
- Provided exceptional customer service, resolving issues promptly and effectively.
Education
Bachelor of Science in Nursing - Nursing
Nova Southeastern University
Davie, FL05-2029
High School Diploma -
Hempfield High School
Lancaster, PA06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Public speaking
- Relationship building
- Empathy and emotional intelligence
- Professionalism and courtesy
- Conflict resolution
- Leadership qualities
- Attention to detail
- Compassionate and caring
- Active listening
- Interpersonal communication
Timeline
Server
Texas Roadhouse
05.2025 - Current
Trainer
Chick-fil-A
09.2023 - 05.2025
Team Member
Oola Bowls
04.2022 - 09.2023
Cashier
Grocery Outlet Bargain Market
09.2021 - 04.2022
Bachelor of Science in Nursing - Nursing
Nova Southeastern University
High School Diploma -
Hempfield High School