Rebecca Gilbert
Clermont,FL
Summary
Events Operations Guide delivering exceptional guest experiences, adept at managing guest flow and safety along parade routes and at private events. This includes ensuring proper after-hours guest placement depending on each private event. Successfully launching an eBay eCommerce store, overseeing all facets from inventory management to shipping logistics. Outstanding organizational and interpersonal skills that enhance customer satisfaction, particularly during my time at Alaska Airlines Cargo. A strong work ethic, adaptability, and ambition drive a commitment to leveraging this diverse skill set to tackle new challenges effectively.
Overview
35
35
years of professional experience
Work History
Events Operations
Universal Studio Orlando
Orlando, FL
10.2025 - Current
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Adapted quickly to fast-paced settings, maintaining productivity and focus on objectives.
- Exhibited autonomy in operations while fostering effective collaboration within team environments.
- Showcased agility in learning and flexibility in responding to changing situations.
- Excellent communication skills, both verbal and written.
- Collaborated effectively within a team environment to deliver support and guidance.
- Exhibited respect, friendliness, and proactive assistance in various situations.
- Supported operational needs by working flexible hours, including nights, weekends, and holidays.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Parking Control Attendant
Universal Orlando
Orlando, FL
07.2025 - 10.2025
- Monitored guest needs and responded promptly to ensure a high level of satisfaction.
- Maintained cleanliness and organization in assigned areas to enhance guest experience.
- Assisted with operational workflows during peak times to improve efficiency.
- Ensured guest satisfaction by efficiently managing and resolving inquiries and requests.
- Engaged with guests to identify needs and deliver effective support solutions.
GILBERT ACADEMY
Clermont, FL
09.2004 - 06.2023
- Provided one-on-one support for students who required additional assistance in understanding concepts.
- Employed differentiated instructional techniques according to students interests and abilities.
- Organized field trips designed to supplement classroom instruction in a meaningful way.
- Developed assessment tools including quizzes, tests, essays, and presentations.
- Ensured compliance with state regulations concerning homeschooling requirements.
- Integrated special topics into core curriculum when appropriate.
- Evaluated student coursework for quality and improvement.
Ecommerce Retail Store
03.2017 - 12.2022
- Created listings including detailed description of items.
- Photographing and preparation of items to be listed and sold.
- Resolve all customer inquiries of items and any discrepancies that arrose for sold inventory.
- Internet based research of items to determine sale pricing.
- Record keeping of transactions for inventory and tax purposes.
- Handle inventory management and shipping logistics to ensure timely delivery and accurate stock quantities.
ALASKA AIRLINES
Seattle, WA
06.1996 - 09.2004
- Demonstrated techniques for handling difficult customers with tact, diplomacy, and professionalism.
- Maintained records of employee attendance at customer service training sessions as well as results from assessments administered during these sessions.
- Provided feedback on individual and team performance in order to improve customer service skills.
- Prepared reports detailing progress made by trainees throughout the duration of their customer service training program.
- Coached employees one-on-one for their communication skills when interacting with customers.
- Maintained records of completed training and required recertifications.
- Guest service
DISNEY STORES
Seattle, WA
09.1990 - 12.1995
- Offered attentive, friendly guest service.
- Managed multiple tasks simultaneously while providing exceptional guest service.
- Delivered courteous guest service and effectively resolved customer complaints.
- Delivered exceptional guest service through friendly interaction with patrons.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Managed high levels of cash accurately while providing exceptional guest service.
- Delivered guest service with high-level hospitality to boost guests experience.
- Trained new employees on company policies and procedures related to guest service operations.
- Trained and cross-trained new hires and current employees to deliver outstanding guest service.
Education
Associate Applied Science - Professional Legal Secretary
Highline Community College
Des Moines06.1995
Associate of Applied Science - Professional Secretary
Highline Community College
Des Moines06.1995
Skills
- Effective time management
- Effective organizational skills
- Guest service
- Friendly, positive attitude
- Collaborative teamwork
- Effective problem resolution
- Versatile in various situations
- Reliable and accountable
- Troubleshooting skills
Timeline
Events Operations
Universal Studio Orlando
10.2025 - Current
Parking Control Attendant
Universal Orlando
07.2025 - 10.2025
Ecommerce Retail Store
03.2017 - 12.2022
GILBERT ACADEMY
09.2004 - 06.2023
ALASKA AIRLINES
06.1996 - 09.2004
DISNEY STORES
09.1990 - 12.1995
Associate of Applied Science - Professional Secretary
Highline Community College
Associate Applied Science - Professional Legal Secretary
Highline Community College