Rebecca Giordano
Cathedral City,CA
Summary
Experienced Director of Resident Services with a background in resident-centered care, staff supervision, and problem-solving. Known for strong communication, service recovery, and retention-focused support.
Resident services leader with 20+ years of experience in senior living, Alzheimer's and dementia care, and nursing support. Skilled in staff supervision, resident retention, customer service, and workflow improvement. Trusted to coordinate care, resolve concerns, and strengthen team performance.
I have current and active RCFE administrator certificate that I have held for 20 years.
Overview
2
2
Languages
1
1
Certification
28
28
years of professional experience
Work History
Director of Resident Services
Vista Cove at Rancho Mirage
Rancho Mirage, CA
07.2005 - 10.2025
- Directed resident services coordination, ensuring timely support for care needs, referrals, and daily issue resolution.
- Supervised resident services staff, reinforcing service standards, accountability, and responsive follow-through.
- Collaborated with families, caregivers, and providers to support resident transitions and ongoing care plans.
- Reviewed resident assessments and service plans, maintaining accurate documentation and care alignment.
- Monitored resident concerns, resolving conflicts promptly while preserving dignity and satisfaction.
- Coordinated move-in support, smoothing onboarding, room readiness, and resident integration.
- Connected residents with community resources, benefits, and supportive services tailored to individual needs.
- Improved service workflows, strengthening communication, consistency, and operational efficiency across resident services functions.
- Coordinated various events and activities to foster a sense of community among residents.
- Fostered positive relations with vendors by negotiating contracts that benefited both parties financially while maintaining high-quality services for residents.
- Promoted a culture of continuous learning among staff members through ongoing professional development opportunities.
- Conducted regular property inspections to identify areas needing attention or improvement.
- Managed budgets effectively, ensuring optimal allocation of resources for resident programs and initiatives.
- Evaluated employee performance and provided constructive feedback, resulting in improved job satisfaction and increased retention rates.
- Maintained up-to-date records on all resident interactions, facilitating easy access to pertinent information when needed.
- Organized volunteer opportunities for residents interested in giving back to their community.
- Implemented preventive maintenance programs, reducing costly repairs and extending the life of facilities and equipment.
- Oversaw daily operations of the Resident Services Department, ensuring smooth functioning at all times.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
Charge Nurse
Simi Valley Care Center
Simi Valley, CA
12.1997 - 07.2005
- Supervised nursing staff, assigned priorities, and maintained consistent patient care coverage across shifts.
- Monitored medication administration, verified orders, and reinforced compliance with facility protocols.
- Responded to resident condition changes, initiated interventions, and escalated concerns to physicians promptly.
- Coordinated resident assessments, care plans, and interdisciplinary communication to support treatment continuity.
- Mentored new nurses and CNAs, strengthening documentation accuracy and bedside care practices.
- Collaborated with therapy, dietary, and social services teams to address resident care needs.
- Audited charts and shift reports, correcting omissions and improving handoff reliability.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
Education
Licensed Vocational Nurse - Nursing
Concorde Career College
North Hollywood, CA09-1997
Skills
- Resident retention
- Customer service
- Staff supervision
- Problem-solving
- Decision-making
- Problem-solving
- Process optimization
- Operational reliability
- Teamwork and collaboration
- Excellent communication
- Clear communication
- Active listening
- Adaptability and flexibility
- Problem-solving abilities
Certification
- Licensed Vocational Nurse - 28 years
- RCFE, CCLD - 20 years
- CPR certified
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Director of Resident Services
Vista Cove at Rancho Mirage
07.2005 - 10.2025
Charge Nurse
Simi Valley Care Center
12.1997 - 07.2005
Licensed Vocational Nurse - Nursing
Concorde Career College