Rebecca Goldberg
Nashua,NH
Overview
10
10
years of professional experience
Work History
Admissions Coordinator
Process Recovery Center
Nashua, USA
08.2025 - Current
- Conduct patient/client intake assessments and collect demographic, insurance, and financial information.
- Collected and verified demographic, insurance, and financial information to ensure accurate admissions and registration processing.
- Verify insurance eligibility, benefits, authorizations, and coverage details to support timely admissions.
- Maintain accurate documentation and confidential records in compliance with HIPAA regulations.
- Coordinate admissions workflows and communication between clients, families, referral sources, and clinical staff.
- Serve as the primary point of contact while providing compassionate, high-quality customer service.
- Utilize EMR systems to enter, update, and manage patient information accurately.
Counselor
Hampstead Hospital
Hampstead, USA
11.2023 - 08.2025
- Supported patients in a high-acuity behavioral health setting while maintaining safety and professionalism.
- Facilitated therapeutic groups and treatment-related programming.
- Completed progress notes, treatment documentation, and reports accurately and on time.
- Applied crisis intervention and de-escalation techniques during escalated situations.
Phone Operator / Program Assistant
Community Action Partnership of Strafford County
Dover, USA
11.2020 - 08.2022
- Managed high-volume inbound calls, provided customer service, and directed inquiries to appropriate departments.
- Scheduled appointments, maintained calendars, and supported multi-department administrative needs.
- Processed invoices, maintained reports, and tracked operational projects.
- Delivered professional customer service while handling sensitive client information.
Caller / Mentor
University of New Hampshire Phonathon
Durham, USA
10.2016 - 04.2018
- Built relationships with alumni and donors to secure philanthropic contributions.
- Helped raise thousands of dollars in donations for university initiatives.
Websites
Timeline
Admissions Coordinator
Process Recovery Center
08.2025 - Current
Counselor
Hampstead Hospital
11.2023 - 08.2025
Phone Operator / Program Assistant
Community Action Partnership of Strafford County
11.2020 - 08.2022
Caller / Mentor
University of New Hampshire Phonathon
10.2016 - 04.2018