Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Gonzales

Loomis,CA

Summary

. Reliable Bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

The Canyon Grill And Alehouse
Folsom, CA
09.2020 - Current
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.

Shift Lead Supervisor

Kneedeep Brewing Company
Auburn, CA
03.2018 - 03.2020
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Communicated daily schedule and delegated work to employees.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Monitored patrons to keep alcohol consumption at designated levels.

Bartender

Jan's Lounge
Orangevale, CA
01.2018 - 03.2020
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
  • Prepared mixed drinks and poured wine, beer and nonalcoholic beverages for average of 30 - 50 patrons per shift.

Bartender

Sactown Sportsbar
Sacramento, CA
11.2016 - 12.2017
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Monitored daily checklists and side worksheets to keep Bartenders and other staff members on task.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Prepared and served over 100 drinks per shift in high-volume restaurant environment.

Education

High School Diploma -

Woodcreek High School
Roseville, CA
06.2000

Skills

  • Multitasking and prioritization
  • Customer service
  • Data entry
  • Administrative support

Certification

National Notary Association - Certified Notary Public

Timeline

Bartender

The Canyon Grill And Alehouse
09.2020 - Current

Shift Lead Supervisor

Kneedeep Brewing Company
03.2018 - 03.2020

Bartender

Jan's Lounge
01.2018 - 03.2020

Bartender

Sactown Sportsbar
11.2016 - 12.2017

High School Diploma -

Woodcreek High School

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Rebecca Gonzales