Samantha Jones
Eagle River,AK
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Service-oriented, with 7 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.
Overview
7
7
years of professional experience
Work History
Server
907 Alehouse & Grill
Anchorage, Alaska
06.2017 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Server
Perkins Family Restaurant
Clive, Iowa
05.2014 - 11.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
No Degree - Pre-Occupational Therapy Studies
University of Alaska Anchorage
Anchorage, AKDoctorate (OTD) - Occupational Therapy
Creighton University
Omaha, NE05.2025
High School Diploma -
Chugiak High School
Chugiak, AK05.2013
Skills
- Food and Beverage Service
- Conflict and Complaint Resolution
- Cool Under Pressure
- Specials Promotion and Upselling
- Team Player
- Guest Relations Management
- Natural Leadership
- Hospitality Service Expertise
- Servsafe Certified
Timeline
Server
907 Alehouse & Grill
06.2017 - Current
Server
Perkins Family Restaurant
05.2014 - 11.2015
No Degree - Pre-Occupational Therapy Studies
University of Alaska Anchorage
Doctorate (OTD) - Occupational Therapy
Creighton University
High School Diploma -
Chugiak High School
Similar Profiles
Cecilia DelgadoCecilia Delgado
Cocktail Server at 907 Ale House And GrillCocktail Server at 907 Ale House And Grill
Maxwell CommonMaxwell Common
Bartender/Server at The Canyon Grill & AlehouseBartender/Server at The Canyon Grill & Alehouse
Rebecca GonzalesRebecca Gonzales
Bartender at The Canyon Grill And AlehouseBartender at The Canyon Grill And Alehouse
Misty NixMisty Nix
Clinical Specialist RN at SouthCentral FoundationClinical Specialist RN at SouthCentral Foundation
Reed DouthitReed Douthit
Crew Member at Jersey Mikes Submarines And SaladsCrew Member at Jersey Mikes Submarines And Salads