Rebecca Gross
Fort Smith,AR
Summary
Resourceful professional in workforce supervision recognized for high productivity and efficient task completion. Possess strong capabilities in team leadership, operational workflow optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Committed to elevating workplace standards through proactive management and employee engagement.
Overview
15
15
years of professional experience
2006
2006
years of post-secondary education
Work History
Receiving Supervisor
Burlington Stores, Inc.
Fort Smith, AR
08.2013 - Current
- Supervised receiving operations to ensure timely and accurate product intake.
- Trained team members on proper unloading and scanning procedures and proper EAS placement along with flowing the merchandise to floor in timely manner.
- Implemented safety protocols during the receiving process to minimize risks.
Sales Floor Supervisor
Kohls
Fort Smith, AR
08.2021 - 07.2023
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Implemented store policies to ensure compliance with company standards and procedures.
- Managed inventory levels and facilitated stock replenishment processes effectively.
- Delegated tasks to maintain efficient workflow.
- Assisted with training, development, and mentoring of sales employees.
Kohls Cares
Kohls
Fort Smith
08.2013 - 07.2023
- A program that associates at kohls could volunteer for. The company would write the non profit organization a 500 dollar check if we had 5 associates that would go volunteer for a few hours.
- From 2021-2023 I ended up being our stores captain in encouraging others in store to volunteer and to be enthusiastic about helping our community.
Customer Service supervisor
Kohls
Fort Smith, AR
08.2016 - 08.2021
- Supervised daily operations and ensured adherence to customer service standards.
- Trained and mentored new staff on company policies and procedures.
- Resolved customer inquiries and complaints efficiently and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
POS Associate
Kohls
Fort Smith, AR
08.2013 - 07.2016
- Operated point-of-sale systems efficiently for customer transactions.
- Provided exceptional customer service to enhance shopping experiences.
- Assisted in training new staff on store policies and procedures.
- Handled cash management tasks, including balancing registers at end of shifts.
Cleaning owner
Rebecca Inc
Fort Smith, Arkansas
09.2010 - 08.2013
- Managed daily operations to ensure efficient business.
- I managed myself in cleaning houses and customer satisfaction.
- I had to resolve customer complaints and work fast and efficiently and had to be trustworthy.
Education
Hartford High School
Fort Smith, ARSkills
- Great with customer resolutions
- I lead with lots of enthusiasm and can coach in the moment I have experience in training sales floor, cashiers and freight associates on company best practices
Timeline
Sales Floor Supervisor
Kohls
08.2021 - 07.2023
Customer Service supervisor
Kohls
08.2016 - 08.2021
Receiving Supervisor
Burlington Stores, Inc.
08.2013 - Current
Kohls Cares
Kohls
08.2013 - 07.2023
POS Associate
Kohls
08.2013 - 07.2016
Cleaning owner
Rebecca Inc
09.2010 - 08.2013
Hartford High School