Rebecca Gross

•Developed training and coaching for receiving supervisor and customer service manager to maintain performance accountability for numbers.

•Supported onboarding of new associates and conducted interviews to staff teams effectively.

•Assisted with adherence to high operational standards through monitoring and process follow-through.

Supported grand opening execution and trained associates on Burlington process to strengthen store operations.

•Supported inventory leadership efforts to maintain accurate stock control and operational readiness.

•Assumed Store Manager responsibilities when Store Manager unavailable to support in-store leadership and operational coverage.

• Supervised receiving operations to ensure timely and accurate product intake.
• Trained team members on proper unloading and scanning procedures and proper EAS placement along with flowing the merchandise to floor in timely manner.
• Implemented safety protocols during the receiving process to minimize risks.

• Resolved customer inquiries and complaints to maintain a positive shopping experience.
• Implemented store policies to ensure compliance with company standards and procedures.
• Managed inventory levels and facilitated stock replenishment processes effectively.
• Delegated tasks to maintain efficient workflow.
• Assisted with training, development, and mentoring of sales employees.

• Supervised daily operations and ensured adherence to customer service standards.
• Trained and mentored new staff on company policies and procedures.
• Resolved customer inquiries and complaints efficiently and professionally.
• Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Ensured all customer inquiries were handled in accordance with company standards and regulations.
• Identified areas of improvement in the customer service process and developed strategies to address them.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Assessed team member performances by delivering one-on-one coaching to promote better service.

• Operated point-of-sale systems efficiently for customer transactions.
• Provided exceptional customer service to enhance shopping experiences.
• Assisted in training new staff on store policies and procedures.
• Handled cash management tasks, including balancing registers at end of shifts.

• Managed daily operations to ensure efficient business.
• I managed myself in cleaning houses and customer satisfaction.
• I had to resolve customer complaints and work fast and efficiently and had to be trustworthy.