Rebecca Guillen
San Antonio,TX
Summary
Results-driven Assistant General Manager skilled in recruiting, customer service, and financial management. Brings years of hands-on experience in managerial and administrative functions that enhance operational efficiency. Recognized for fostering staff performance and boosting company morale.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Assistant General Manager
Papa John's Pizza
San Antonio, TX
04.2023 - 12.2025
- Oversaw Papa John's daily store operations and shift execution.
- Managed team scheduling, labor coverage, and crew communication.
- Trained team members on food safety and pizza quality standards.
- Monitored inventory levels and ordered supplies for Papa John's.
- Supervised cash handling, register accuracy, and closing procedures.
- Supported customer service and resolved guest concerns calmly.
Shift Leader
Wendy’s Old Fashioned Hamburgers
San Antonio, TX
06.2020 - 09.2023
- Led crew during busy Wendy's drive-thru shifts and front counter service.
- Resolved guest concerns with calm, professional customer service.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assigned tasks across cashiers, cooks, and lobby staff during service.
- Managed register operations and balanced cash drawer procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supported shift changeovers and communicated priorities to incoming leaders.
- Checked orders for quality and completeness.
Education
George W. Brackenridge High School
San Antonio, TXMedical Assistant - Medical Assistant
Career Pointe Institute
San Antonio, TX 02.2003 - 11.2005
Skills
- Store management
- Labor scheduling
- Inventory management
- Electronic health records
- Vital signs
- Medical terminology
- Patient care
Timeline
Assistant General Manager
Papa John's Pizza
04.2023 - 12.2025
Shift Leader
Wendy’s Old Fashioned Hamburgers
06.2020 - 09.2023
Medical Assistant - Medical Assistant
Career Pointe Institute
02.2003 - 11.2005
George W. Brackenridge High School