Rebecca Hart
Monticello,IN
Summary
Driven and detail-oriented professional with a strong background in warehouse operations and customer service, notably at Express Employment Agency. Excelled in enhancing customer satisfaction and streamlining inventory processes. Skilled in utilizing computer technology for efficiency and training new hires, demonstrating a blend of hard and soft skills. Achieved significant improvements in productivity and safety compliance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate
Express Employment Agency
04.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Warehouse Associate
Express Employment Agency
02.2023 - 04.2024
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 35 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Performed general housekeeping and cleaning tasks.
Associate
Moes Southwestern Grill
06.2023 - 12.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Utilized customer feedback to improve product offerings.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Education
No Degree - Paralegal Studies
Ivy Tech Community College of Indiana
Lafayette, INHigh School Diploma -
William Henry Harrison High School
West Lafayette, IN05.2020
Skills
Customer Service
Time Management
Attention to Detail
Computer Skills
Workplace Safety
Cash Handling
Courteous and Professional
New Hire Training
Certification
- Licensed Reachtruck Forklift Operator - December 2023
- Licensed Order Picker Forklift Operator- February 2023
Timeline
Associate
Express Employment Agency
04.2024 - Current
Associate
Moes Southwestern Grill
06.2023 - 12.2023
Warehouse Associate
Express Employment Agency
02.2023 - 04.2024
No Degree - Paralegal Studies
Ivy Tech Community College of Indiana
High School Diploma -
William Henry Harrison High School
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