Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Hawkins

Dallas

Summary

Dynamic and reliable professional with a clean driving record and extensive customer service experience at Uber. Demonstrated exceptional time management and problem-solving skills, consistently delivering goods on time while maintaining high customer satisfaction. Proven ability to adapt to various driving conditions, ensuring safety and efficiency in all operations.

Professional team member with solid experience in collaborative environments. Skilled in effective communication, problem-solving, and adapting to changing needs. Known for reliability and delivering results through teamwork. Proficient in project coordination, conflict resolution, and maintaining high standards.

Experienced with supporting team operations and enhancing productivity. Utilizes strong communication and organizational skills to ensure seamless team collaboration. Track record of maintaining high standards and adapting to dynamic work environments.

Knowledgeable [Desired Position] with proven ability to support team objectives and enhance operational efficiency. Demonstrated success in streamlining processes and contributing to collaborative projects. Effective in utilizing communication and problem-solving skills to drive team performance.

Overview

32
32
years of professional experience

Work History

Driver

Uber
03.2021 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Hotel Housekeeper

Hilton
05.2022 - 05.2024
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.

Warehouse Packer at JB Weld

Express Employment
02.2024 - 04.2024
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Operated tape machines, scales and label printers to package items correctly.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.

Team Associate

Panera Bread
04.2013 - 01.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Waitress

IHOP
10.2003 - 01.2012
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

CNA

Oak Manor Nursing Home
06.1993 - 02.2003
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Education

GED -

North Hopkins
Sulphur Springs, TX

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality

Timeline

Warehouse Packer at JB Weld

Express Employment
02.2024 - 04.2024

Hotel Housekeeper

Hilton
05.2022 - 05.2024

Driver

Uber
03.2021 - Current

Team Associate

Panera Bread
04.2013 - 01.2020

Waitress

IHOP
10.2003 - 01.2012

CNA

Oak Manor Nursing Home
06.1993 - 02.2003

GED -

North Hopkins

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Rebecca Hawkins