Rebecca Heath
Clearwater,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Valuable Auditor offering strong research and problem-solving skills. Adept at performing risk assessment procedures on key business activities and processes. .
Overview
10
10
years of professional experience
Work History
Senior Quality Assurance Analyst
Strategic Education Inc
04.2020 - Current
- Established strong relationships with cross-functional teams, promoting effective communication and collaboration throughout the organization.
- Improved customer satisfaction with financial aid software by conducting thorough usability tests.
- Reduced defects and ensuring compliance in production releases by implementing rigorous testing procedures.
Senior Audit and Compliance Specialist
Strategic Education Inc
10.2019 - 04.2020
- Followed all company policies and procedures to deliver quality work.
- Maintained compliance with federal, state, and institutional regulations by conducting regular audits and updating policies accordingly.
- Assisted in the development and implementation of a comprehensive financial aid policy manual, establishing clear guidelines and expectations for staff performance.
- Conducted regular audits of financial aid files, identifying discrepancies early on before they escalated into larger issues during annual reviews from external entities such as the Department of Education or auditors from private certification organizations.
Financial Aid Specialist
Capella University
04.2018 - 10.2019
- Maintained accurate records of financial aid data through diligent documentation and regular database updates.
- Contributed to policy development within the department by researching best practices and regulations for optimal service provision.
- Developed comprehensive training materials for new staff members to ensure a consistent understanding of policies, procedures, and regulations.
- Reduced errors in financial aid documentation by meticulously reviewing and verifying submitted information.
- Managed a team of financial aid counselors, providing ongoing training and support to enhance their performance.
Financial Aid Administrator
Capella University
08.2016 - 04.2018
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Developed robust internal processes that facilitated seamless coordination between all relevant departments involved in administering student funding packages.
Financial Aid Coordinator
Saint Mary's University Of Minnesota
07.2014 - 08.2016
- Worked closely with campus departments to streamline the disbursement process, ensuring timely delivery of funds to students'' accounts.
- Monitored student academic progress in accordance with financial aid requirements, implementing interventions when necessary to ensure continued eligibility for assistance.
- Maintained accurate records of all financial aid transactions, facilitating timely reporting to required agencies.
- Explained very technical financial information to applicants in easy to understand language.
Education
Bachelor of Science - Kinesiology
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Quality assurance background
- Financial aid expertise
- Regulatory Requirements
- Attention to Detail
- Effective Communication
Timeline
Senior Quality Assurance Analyst
Strategic Education Inc
04.2020 - Current
Senior Audit and Compliance Specialist
Strategic Education Inc
10.2019 - 04.2020
Financial Aid Specialist
Capella University
04.2018 - 10.2019
Financial Aid Administrator
Capella University
08.2016 - 04.2018
Financial Aid Coordinator
Saint Mary's University Of Minnesota
07.2014 - 08.2016
Bachelor of Science - Kinesiology
University of Minnesota - Twin Cities