Rebecca Hirjak

• Lead Medical Assistant with over two years of experience providing high-quality patient care in a fast-paced clinical setting. Responsible for coordinating daily office operations, managing staff schedules, and ordering medical supplies to ensure efficient workflow. Skilled in patient intake, obtaining vital signs, collecting specimens, performing laboratory draws, administering injections, and assisting with providers' procedures. Recognized for strong organizational, leadership, and patient care.

• Coordinated schedules for nurses, therapists, and home health aides to ensure timely patient care visits. Managed patient referrals, admissions, and care coordination activities. Maintained accurate electronic medical records and ensured documentation compliance. Served as a liaison between patients, families, physicians, and clinical staff. Processed physician orders, care plans, and insurance-related documentation. Monitored visit schedules and staffing coverage to support efficient operations. Handled patient inquiries and resolved scheduling and service issues promptly. Assisted with regulatory compliance and quality assurance initiatives.

Demonstrated consideration for customers by notifying appropriate departments upon arrival. Managed incoming calls on a multi-line phone system, transferring to the correct staff members. Responded to general information requests as necessary, enhancing customer experience. Provided administrative support to executive staff, including data entry and record-keeping. Maintained a tidy and organized lobby to create a welcoming environment for visitors. Registered for updated insurance and submitted claims efficiently. Coordinated phone and in-person appointments for patients, ensuring smooth scheduling.