Rebecca Hodalj
Fort Wayne,IN
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Efficient and accurate thrives in fast-paced settings. Team player with strong customer engagement and data entry skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Internalization Technician
Parkview Regional Medical Center
Fort Wayne, IN
01.2024 - Current
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Created a program to synchronize patient's medications.
- Made adherence phone calls to see if there are any barriers to patients getting their medication.
- Assisted in creating workflows and job guides for the position.
- Worked with several teams across the hospital to make sure patients were able to get their medication in a timely and affordable way.
- Packed and Shipped medications to patient's houses making sure that the cold chain was never broken and the medication arrived safely
- Communicated with teams to help solve any problems that arose either in the process or with the patient.
- Utilized my resources to help with any insurance or benefit investigation issues that arose.
- Worked with our pharmacy buyer to make sure we had the correct inventory of both medications and shipping supplies.
- Created trusting relationships with my patients so they feel comfortable reaching out if there is a problem.
- Made a schedule to rotate frozen gel packs to make sure we had enough for shipping.
- Helped problem solve the Maxor coupon maximizer to help the pharmacy get as much in reimbursement as possible.
- Utilized the 340B status to maximize profits and keep our medications as affordable as possible.
Certified Pharmacy Technician
Parkview Regional Medical Center
Fort Wayne, IN
09.2023 - Current
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Maintained records of controlled substances dispensed according to state regulations.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Verified accuracy of patient information on prescription orders.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Resolved customer complaints regarding product quality or quantity issues.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Certified Pharmacy Technician
Meijer
Fort Wayne, IN
03.2019 - Current
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Established and updated patient profiles, medications and insurance details.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Shift Supervisor
Starbucks
Fort Wayne, IN
08.2014 - 10.2019
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reinforced rules to promote superior employee performance.
- Assessed operations and adjusted scheduling to maximize productivity.
- Evaluated and performed equipment maintenance to support operational goals.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
Education
High School Diploma -
Leo Junior/Senior High School
Leo, IN05.2010
Bachelor of Science - Psychology
Indiana University - Purdue University Fort Wayne
Fort Wayne, INSkills
- Pharmacy Operations
- Point of Sale Systems Proficiency
- Problem-Solving Skills
- Drug Inventory Control
- Inventory Tracking
- Recordkeeping and Documentation
- Prioritization and Organization
- Customer Service
- Cash Register Operations
- Data Entry
- Detail-Oriented
- Patient Profile Setup
- Relationship Building
- Regulatory Compliance
- Verbal and Written Communication
- Wholesale Ordering
- Insurance Verification
- Insurance Billing
- Quality Assurance and Control
- Workflow Optimization
- Work Planning and Prioritization
- Problem-Solving
- Continuous Improvement
- Staff Supervision
- Team Collaboration and Leadership
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician (CPhT)
- Licensed Pharmacy Technician in Indiana - 2020
Timeline
Certified Pharmacy Internalization Technician
Parkview Regional Medical Center
01.2024 - Current
Certified Pharmacy Technician
Parkview Regional Medical Center
09.2023 - Current
Certified Pharmacy Technician
Meijer
03.2019 - Current
Shift Supervisor
Starbucks
08.2014 - 10.2019
High School Diploma -
Leo Junior/Senior High School
Bachelor of Science - Psychology
Indiana University - Purdue University Fort Wayne
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