Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebecca Holton

Concord,NH

Summary

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

4
4
years of professional experience

Work History

General Manager

SUBWAY®Restaurants
Concord, NH
03.2024 - Current
  • Followed established procedures for handling money transactions accurately.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Assisted team members during peak hours when necessary.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Trimmed meats and cheeses for sandwiches as needed.
  • Replenished condiments and other supplies at front counter areas.
  • Operated cash registers to process payments from customers.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Stocked shelves with products and supplies.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.

Food Service Worker

Dunkin' Donuts
Hooksett, NH
06.2023 - 06.2024
  • Properly stored all leftover food items after each shift.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Ensured that all foods were prepared according to health department regulations.
  • Performed opening and closing duties as assigned by management.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Organized take-out orders for customers who requested them.
  • Followed established cash handling procedures when collecting payment from customers.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Delivered food orders promptly and accurately to guests tables.
  • Utilized point-of-sale systems for taking orders from customers.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Prepared beverages such as coffee, tea, soda.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Set up, restocked and cleaned dining areas.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Performed variety of duties related to food service.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check, and credit card transactions.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.

Food Service Worker

Dunkin' Donuts
Pembroke, NH
02.2022 - 05.2023
  • Properly stored all leftover food items after each shift.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Ensured that all foods were prepared according to health department regulations.
  • Performed opening and closing duties as assigned by management.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Operated dishwashing machines safely and efficiently.
  • Monitored inventory levels of food items used during meal services.
  • Organized take-out orders for customers who requested them.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Delivered food orders promptly and accurately to guests tables.
  • Utilized point-of-sale systems for taking orders from customers.
  • Replenished condiments at customer tables as needed.
  • Cleaned kitchen areas, equipment and utensils.
  • Prepared beverages such as coffee, tea, soda.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Assisted with inventory management and restocking supplies as needed.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Set up, restocked and cleaned dining areas.
  • Performed variety of duties related to food service.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Operated cash register to process cash, check, and credit card transactions.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Followed recipes and customer requests to prepare meals.

Cashier

Dollar General
Concord, NH
01.2021 - 01.2022
  • Conducted price checks for special orders or discounts as requested by customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Discounted purchases by scanning and redeeming coupons.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Helped with purchases and signed customers up for rewards program.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Collected payments and provided accurate change.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Verified customer age requirement for alcohol or tobacco purchases.

Education

GED -

Second Start
Concord, NH
04-2017

Skills

  • Process Automation
  • Schedule Management
  • Customer Relationship Management
  • Staff Supervision
  • Program Administration
  • Project Management
  • Quality Management
  • Loss Prevention
  • Sales
  • Recruitment
  • Financial document control
  • Safety protocol
  • Sales expertise

References

References available upon request.

Timeline

General Manager

SUBWAY®Restaurants
03.2024 - Current

Food Service Worker

Dunkin' Donuts
06.2023 - 06.2024

Food Service Worker

Dunkin' Donuts
02.2022 - 05.2023

Cashier

Dollar General
01.2021 - 01.2022

GED -

Second Start

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Rebecca Holton