Rebecca Hulsey
Temple,TX
Summary
- Accomplished Program Manager with a proven track record of leading diverse teams to achieve program goals in the rental equipment and healthcare industries. Skilled in strategic planning, process improvement, and vendor management, resulting in increased operational efficiency and project success. Recognized for streamlining processes and implementing innovative strategies that enhance productivity and performance.
Overview
16
16
years of professional experience
Work History
Program Manager
Sunbelt Rentals
Temple, USA
12.2015 - Current
- 2015-2018 Executive Assistant
- Implemented the operational process for a truck referral partner program, enhancing business partner relations and customer satisfaction.
- Executed plans for partner-led business growth, increasing sales and long term success.
- Developed and monitored operational strategies for divisional growth in the truck referral partnership program.
- DEVELOPED AN OVERALL STRATEGY AND ROADMAP for the BUSINESS OPERATIONS and YEARLY GROWTH on divisional truck referral partnership program
- Perform in-house consulting services and problem-solving analysis to improve revenue, customer service, and operational effectiveness
- RESPONSIBLE FOR THE ENTIRE PROGRAMS OPERATIONAL AND FINANCIAL REPORTING FUNCTIONS
- Collaborated with internal and external stakeholders to deliver timely results across North America.
- Facilitate sales and customer service personnel in developing client relations and obtaining YOY sales growth
- Sourcing rentals throughout the required systems
- Coordinating deliveries/services, monitoring, and updating/auditing invoicing
- Creating purchase orders, mediation of invoicing disputes, damage claims and other account maintenance issues as needed
- Provide pricing quotes, reservations (in multi systems) and contracts for customers
- Review program effectiveness as well as areas needed for improvement and execute better processes
- Facilitated improvements in customer service processes, leading to faster and more efficient responsiveness.
- Partnership programs popularity expanded into internal use
- Establish and maintain relationships with vendors and external partners, negotiating contracts to support program objectives.
Senior Executive Assistant
Baylor Scott & White Healthcare
Temple, USA
05.2014 - 05.2015
- Performed advanced and confidential administrative duties requiring broad experience, skill and knowledge of organization policies and practices
- Provided support to multiple AEDs, Chairs or Directors of the hospital
- Supervised support personnel
- Accurately compiled and completed reports, statistical data, charts, graphs, tables and surveys
- Effectively composed, transcribes and edited confidential correspondence and documents
- Created and diligently maintained a variety of confidential files
- Administered day to day office operations
- Promptly and courteously answered and screens phone calls, routes calls as appropriate within established customer service guidelines, accurately recorded messages and delivered to the appropriate party in a timely manner
- Accurately maintained calendar; makeing necessary arrangements for appointments, meetings, seminars, conferences, or travel in a timely manner
- Provided prompt and courteous assistance to customers in the interpretation and clarification of hospital/clinic policies and procedures, and acts as a liaison between administrative officers, clerical staff, etc
- In the absence of management, exercises initiative and judgment in responding to customer problems or complaints promptly, courteously and in accordance with established policies and procedures
- Completed updates on safety through the organization's computerized education system on an annual basis; reads, understands, and signs the MSDS manual on an annual basis
- Effectively coordinated and administers department personnel policies and procedures in conjunction with selection, orientation, counseling, training, evaluation of employees in compliance with applicable employment regulations
- Monitored and adjusted staffing to ensure appropriate support of department operations
- Completed departments payroll
Executive Assistant to the President and CEO
JCB, Inc.
Savannah, USA
02.2013 - 04.2014
- Completed a broad variety of complex administrative tasks for very active CEO included but not limited to: managed an extremely active and dynamic calendar of appointments; completed expense reports; composed and prepared correspondence that was often times confidential; arranged complex and detailed travel plans, itineraries, and agendas; and compiled documents for travel-related meetings
- Arranged private corporate jet travel to include but not limited to catering on board, transport, and lastminute changes
- Commanded managerial authority, hiring, and performance evaluation of administrative staff
- Planned, coordinated, and ensured the CEO's schedule was followed and always respected
- Provided 'gatekeeper' and 'gateway' role, which created a win-win situation for direct access to the CEO's time and office
- Communicated directly, and on behalf of the CEO, with Board members, executive and leadership team members, and others, on matters related to CEO's initiatives
- Researched, prioritized, and followed up on incoming issues and concerns and addressed them to the CEO, including those of a sensitive or confidential nature
- Determined appropriate course of action, referral, or response for issues
- Provided a bridge for smooth communication between the CEO's office and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior leadership team members
- Worked closely and effectively with the CEO to keep him well informed of upcoming commitments and responsibilities and following up on them appropriately
- Acted as a gauge, having a sense for the issues taking place in the environment and keeping the CEO apprised and updated
- Managed a variety of special projects for the CEO, some of which had a high organizational impact
- Successfully completed critical aspects of deliverables with a hands-on approach, including personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company
- Prioritized conflicting needs; handled matters expeditiously, proactively, and followed through on projects to successful completion, often with deadline pressures
- Assisted Human Resource functions to include but not limited to interviews, orientations, and trainings
- Performed other position appropriate duties as required in a competent, professional, and courteous manner
Executive Assistant
Baylor Scott & White Healthcare
Temple, USA
11.2008 - 10.2012
- Performed advanced and confidential administrative duties requiring broad experience, skills and knowledge of organization policies and practices
- Provided support to Senior Vice President of Research and as needed to the Chief Academic Officer
- Performed complex tasks in preparing documents and reports to support hospital or clinic objectives
- Accurately complied and completed reports, statistical data, charts, graphs tables and surveys for review and approved by a key administrative official
- Handled recruitment processes throughout the Research Department to include but not limited to agenda, accommodations, interview and hiring process
- Effectively composed, transcribed and edited confidential correspondences and documents in accordance with established policies and procedures
- Created and diligently maintained a variety of confidential files in accordance with established policies and procedures
- Administered the day-to-day office operations of the Senior Vice President of Research to maximize the departments' efficiency
- Promptly and courteously answered and screens phone calls, routes calls as appropriate, accurately records messages and delivered to the appropriate party in a timely manner
- Accurately maintained calendar, makes necessary arrangements for appointments, meetings, seminars, conferences or travel in a timely manner
- Provided meeting support such as agenda preparation, travel arrangements, hotel, car, etc
- Attended meetings and took accurate minutes as requested
- In the absence of management, exercised initiative and judgment in responding to customer problems or complaints (both internal and external)
- Responsible for the day-to-day implementation of the research components of the marketing/advertising plans
- Collaborated with S&W marketing to create and analyze research-based marketing plans and communicated those plans with appropriate research personnel
- Responsible for conveying a basic understanding marketing cost and the effectiveness of marketing cost to the Division of Academic Operations
- Served as support for the Texas A&M campus for the faculty Research Colloquium
- Performed other position appropriate duties as required in a competent, cost professional and courteous manner
- Other duties as assigned
Education
Some College (No Degree) -
Temple College
Temple, TXSkills
- Strategic planning
- Vendor relationship management
- Process improvement
- Team collaboration
- Operational excellence
- Financial reporting
- Customer service
- Contract development
- Program leadership
- Work Planning and Prioritization
- Partnerships and resource mobilization
- P&L management
- Partnership development
- Project lifecycle
- Documentation proficiency
- Strategic direction
- Conflict resolution
- Effective communication
- Problem solving
- Business development
- Revenue growth
- MS office applications
Timeline
Program Manager
Sunbelt Rentals
12.2015 - Current
Senior Executive Assistant
Baylor Scott & White Healthcare
05.2014 - 05.2015
Executive Assistant to the President and CEO
JCB, Inc.
02.2013 - 04.2014
Executive Assistant
Baylor Scott & White Healthcare
11.2008 - 10.2012
Some College (No Degree) -
Temple College
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