Rebecca Jean Baptiste
Las Vegas,NV
Summary
Dynamic customer service professional with over three years of experience, enhancing guest status, education, and driving operational excellence across a diverse environment. Expertise and problem-solving, adaptability, and effective communication foster seamless customer interactions and reinforce brand loyalty. Proven ability to lead and implement training initiatives that elevate service standards. A strong commitment to delivering exceptional service ensures a memorable experience for all clients. Ready to leverage skills in a customer service specialist role to further enhance customer engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Manager
Forever 21
Phoenix, AZ
08.2022 - 07.2023
- Developed strategies for increasing sales and improving customer service.
- Recruited, interviewed and hired qualified candidates for open positions.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Maintained positive relationships with customers by providing exceptional service.
- Optimized supply chain processes to ensure timely delivery of products.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Managed daily operations of the store, including opening and closing procedures.
Assistant Event Coordinator
Cooper’s Hawk Winery and Restaurant
Dana Point, FL
04.2019 - 07.2020
- Managed guest lists and maintained accurate records of attendees at each event.
- Assisted with the planning and coordination of events, including venue selection, catering arrangements and registration.
- Followed up post-event by sending thank you notes or emails to guests who attended.
- Ensured compliance with health and safety regulations at all events.
- Coordinated with vendors to ensure timely delivery of supplies for events.
- Prepared budgets and tracked expenditures related to each event.
- Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Managed event budgets, ensuring all events were delivered within financial constraints.
- Collaborated with marketing team on social media campaigns promoting upcoming events.
Education
Associate of Arts - Business Administration
Northwest Career College
Las Vegas, NV06-2026
Skills
- Customer service
- Event planning
- Staff training
- Problem solving
- Effective leader
- Communication
- Adaptability
- Leadership development
- Team building
Timeline
Retail Manager
Forever 21
08.2022 - 07.2023
Assistant Event Coordinator
Cooper’s Hawk Winery and Restaurant
04.2019 - 07.2020
Associate of Arts - Business Administration
Northwest Career College
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