Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Rebecca Jenkins

Rebecca Jenkins

Olean ,NY

Summary

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Compassionate cna assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Experienced with tire installation, maintenance, and repair. Utilizes advanced techniques and tools to ensure vehicle safety and performance. Knowledge of tire service equipment and procedures, coupled with detail-oriented approach to problem-solving.

Professional technician with high standards and focus on achieving results. Skilled in troubleshooting, repair, and preventive maintenance for variety of systems and equipment. Strong team collaborator who adapts to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills.

Overview

12
12
years of professional experience

Work History

DSP

Intandem
03.2024 - 11.2024
  • Developed and implemented individualized support plans to enhance client well-being and independence.
  • Collaborated with multidisciplinary teams to ensure comprehensive care and resource allocation for clients.
  • Trained new staff on best practices for client engagement and safety protocols, fostering a supportive environment.
  • Monitored client progress, documenting changes and adjusting support strategies as needed for optimal outcomes.
  • Facilitated communication between clients, families, and service providers to promote understanding and collaboration.
  • Identified areas for process improvement in daily operations, resulting in enhanced service delivery efficiency.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Advocated for client needs within the organization, ensuring alignment of services with individual goals and preferences.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.

Assistant Store Manager

Domino's Pizza
01.2023 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Tire and Lube Technician

Loves Travel Stop
11.2018 - 08.2023
  • Conducted tire rotations, alignments, and replacements to maintain vehicle performance and safety.
  • Performed routine oil changes and fluid checks to ensure optimal engine function.
  • Diagnosed and resolved mechanical issues using diagnostic tools and equipment.
  • Assisted customers with service inquiries, providing recommendations for maintenance needs.
  • Maintained cleanliness and organization of work area to ensure safety compliance.
  • Trained junior technicians on best practices for tire and lube services, enhancing team efficiency.
  • Streamlined inventory management processes, reducing waste of materials and supplies.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
  • Assisted team members in completing complex repairs, fostering collaboration within the workplace.
  • assisted customers on road calls

Maintenance Technician/Delivery Courier

North Wasco County School District 21
06.2022 - 01.2023
  • Conducted routine inspections and maintenance on HVAC systems to ensure optimal performance.
  • Repaired plumbing and electrical systems, minimizing downtime and enhancing facility functionality.
  • Collaborated with custodial staff to maintain clean and safe environments for students and staff.
  • Implemented preventive maintenance schedules, reducing emergency repairs by improving reliability of equipment.
  • Assisted in budget preparation for maintenance projects, aligning resources with district priorities for cost-effectiveness.
  • Operated varied hand and power tools to complete repairs.
  • Developed detailed reports on maintenance activities, contributing to strategic planning and decision-making within the district.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
  • Developed and implemented strategies to improve maintenance processes
  • assisted with diliveery of food to all schools from middle school


Correctional Officer

Anamosa State Penitentiary
03.2022 - 07.2022
  • Supervised inmate activities to ensure compliance with facility regulations.
  • Conducted regular security inspections and monitored surveillance systems for safety.
  • Implemented conflict resolution strategies to de-escalate tense situations effectively.
  • Managed inmate intake processes, maintaining accurate documentation and records.
  • Collaborated with law enforcement agencies to enhance security measures and protocols.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Assisted in crisis intervention efforts, ensuring safety for staff and inmates during incidents.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

CNA

Anamosa Care Center
12.2014 - 06.2016
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained cleanliness of patient rooms and common areas to promote infection control.
  • Collaborated with multidisciplinary teams to develop individualized care plans for residents.
  • Educated patients and families on care procedures and available resources for support.
  • Documented patient progress accurately in electronic health records to ensure continuity of care.
  • Mentored new staff on best practices, enhancing team efficiency and service quality.
  • Implemented process improvements that increased responsiveness to patient needs and enhanced satisfaction.

Customer Service Representative

Casey General Store
05.2013 - 12.2014
  • Assisted customers in locating products, enhancing overall shopping experience.
  • Resolved customer inquiries and complaints, fostering positive relationships.
  • Processed transactions accurately using point-of-sale systems, ensuring financial integrity.
  • Maintained store cleanliness and organization, contributing to a welcoming environment.
  • Educated customers on promotions and loyalty programs, increasing engagement.
  • Assisted in the kitchen making pizza,subs,warmer food and helping make donuts

Education

Anamosa High School
Anamosa, IA
05-2013

Skills

  • Teamwork
  • Teamwork and collaboration
  • Fast learner
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Attention to detail
  • Reliability
  • Critical thinking
  • Vital signs monitoring
  • CPR certification
  • Active listening
  • Organizational skills
  • Team collaboration
  • Decision-making
  • Effective communication
  • Dressing assistance
  • Ability to lift
  • Dementia care
  • Safety compliance
  • Physical strength
  • Housekeeping
  • Cooking meals
  • Meal planning and preparation
  • Personal care worker
  • Self motivation
  • First aid training
  • CPR/AED

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Completed manager training program.
  • completed cpr/cpi traning

Languages

English
Full Professional

Timeline

DSP

Intandem
03.2024 - 11.2024

Assistant Store Manager

Domino's Pizza
01.2023 - 08.2023

Maintenance Technician/Delivery Courier

North Wasco County School District 21
06.2022 - 01.2023

Correctional Officer

Anamosa State Penitentiary
03.2022 - 07.2022

Tire and Lube Technician

Loves Travel Stop
11.2018 - 08.2023

CNA

Anamosa Care Center
12.2014 - 06.2016

Customer Service Representative

Casey General Store
05.2013 - 12.2014

Anamosa High School

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