Rebecca Johnson
Houston,TX
Summary
Detail-oriented and results-driven professional with progressive leadership experience in hospitality operations, customer service, and inventory management. Experienced in supervising teams, coordinating daily operations, delegating responsibilities, and upholding quality workplace standards. Recognized for effective multi-tasking abilities, strong communication, and conflict resolution skills contributing to a positive team environment and optimal operational efficiency.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Assistant Manager
Agricole Hospitality
Houston, TX
05.2024 - Current
- Supervised daily operations including scheduling shifts and assigning duties
- Assisted in coordinating daily operations to enhance guest experiences
- Implemented quality control measures to uphold company standards
- Oversaw inventory management and ordered supplies to maintain operational efficiency
- Developed a system for tracking inventory and ordering supplies as needed
- Monitored cleanliness and organization of dining areas to ensure compliance with standards
- Monitored employees required certifications, attendance records, timekeeping, and payroll information
- Facilitated team meetings to promote communication and collaboration among staff
- Coordinated with other departments to ensure smooth flow of operations
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Maintained accurate records of sales transactions using point-of-sale systems
Head Bartender
Coltivare Pizza & Garden
Houston, TX
04.2022 - 05.2024
- Managed bar area, cocktail design and menu changes
- Managed bar operations and maintained inventory levels for high-volume service
- Resolved customer complaints and disputes to enhance satisfaction
- Ensured compliance with health and safety regulations in the bar area
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data
- Effectively multitasked within a fast-paced team setting environment
Pharmacy Technician
Greenpark Compounding Pharmacy
Houston, TX
04.2020 - 04.2022
- Assisted pharmacists with medication preparation and patient consultations
- Processed prescriptions using pharmacy management software and systems
- Collaborated with healthcare professionals to ensure medication accuracy
- Managed inventory of pharmaceuticals and supplies for optimal stock levels
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
- Created and updated customer profiles with demographics, allergies, and new medications in pharmacy computer systems to enhance patient care
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations
Bartender
Under the Volcano
Houston, TX
02.2016 - 04.2020
Education
High School Diploma -
Lawrence E. Elkins High School
Missouri City, TX06-2014
Some College (No Degree) - Business Managment
Blinn College
Bryan, TX 09.2014 - 12.2015
Skills
- Performance and accountability
- Team leadership and staff supervision
- Daily operations management
- Inventory management
- Sales transaction management
- Cross department coordination
- Quality control
- Customer service
- Vendor relationship management
- Budget management
- Reporting and documenting
- Team collaboration
- Multitasking and organization
- Time management
- Conflict resolution and problem solving
- Effective communication
Timeline
Assistant Manager
Agricole Hospitality
05.2024 - Current
Head Bartender
Coltivare Pizza & Garden
04.2022 - 05.2024
Pharmacy Technician
Greenpark Compounding Pharmacy
04.2020 - 04.2022
Bartender
Under the Volcano
02.2016 - 04.2020
Some College (No Degree) - Business Managment
Blinn College
09.2014 - 12.2015
High School Diploma -
Lawrence E. Elkins High School