Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Joyner

Worton,MD

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience

Work History

Client Service Representative

CreaFill Fibers Corp
09.2005 - Current
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

Secretary II

State's Attorney for Kent County
09.2001 - 09.2005
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Accompany attorney to court
  • Prepare case file

Education

High School Diploma -

Kent County High School
Worton, MD
05-1990

Skills

  • Customer support
  • Payment processing
  • Customer focus
  • Call center experience
  • System documentation
  • Order processing
  • Client support
  • Sales documentation
  • Microsoft office
  • Understanding customer needs
  • Professional telephone demeanor
  • Customer data confidentiality
  • Data management

Timeline

Client Service Representative

CreaFill Fibers Corp
09.2005 - Current

Secretary II

State's Attorney for Kent County
09.2001 - 09.2005

High School Diploma -

Kent County High School

Similar Profiles

CREATE PROFILE
Rebecca Joyner