Rebecca Keegan Pagi
Jacksonville,AR
Summary
Dynamic leader and Certified Training Manager from Oliver Garden, adept in business operations and employee development. Excelled in enhancing operational efficiency and productivity at Lifeline Abstracts Inc, achieving significant financial growth. Skilled in negotiation and relationship building, consistently delivering exceptional client service and fostering team excellence.
Overview
14
14
years of professional experience
Work History
Owner
Lifeline Abstracts Inc
03.2018 - 11.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Certified Training Manager
Oliver Garden
04.2010 - 10.2018
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Managed external vendors to ensure high-quality training materials were delivered on time and within budget constraints.
- Improved overall company performance by effectively managing the training budget and resources.
- Partnered with HR to align talent development strategies with organizational goals and objectives.
- Coached team members individually to enhance their skills and achieve professional growth.
- Streamlined onboarding processes, reducing new hire ramp-up time significantly.
- Encouraged open communication between trainers and trainees, promoting valuable feedback exchanges that enhanced program quality continually.
- Delivered impactful presentations to senior management, demonstrating the value of ongoing employee development.
- Enhanced employee productivity by developing and implementing effective training programs.
- Incorporated industry best practices into course content, ensuring relevance in a rapidly changing business landscape.
- Mentored junior training staff members enhancing their instructional skills while contributing towards building a strong internal team capable of delivering top-notch learning experiences.
Education
Bachlors - Metaphyisics
IMHS
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Project estimating
- Staff Management
- Financial Management
- Staff hiring
- Business Development
- Business launch
- Business Administration
- Consulting
- Negotiation
- Employee Development
- Contract Management
- Financial Planning
Timeline
Owner
Lifeline Abstracts Inc
03.2018 - 11.2023
Certified Training Manager
Oliver Garden
04.2010 - 10.2018
Bachlors - Metaphyisics
IMHS