Rebecca Kilbride
Forest Park,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
River North Bistro
02.2024 - 06.2024
- Recruiting, hiring and training all restaurant staff, including servers and hosts
- Scheduling employees to ensure shifts have proper coverage
- Streamlining the restaurant processes to improve the guest experience
- Monitoring restaurant finances, including sales and expenses
- Enforcing food handling regulations and other guidelines to increase guest safety
- Promoting the restaurant and finding ways to bring in more customers
- Handling customer complaints
- Completing necessary paperwork, such as sales, inventory and staff attendance reports.
Assistant General Manager
Smokey Bones Bar & Fire Grill
02.2023 - 03.2024
- Overseeing daily operations managing staff
- Implementing policies and procedures
- Monitoring financial performance
- Ensuring exceptional customer satisfaction
- Weekly schedules
- Ordering food and alcohol
- Assist the general manager with training, recruiting, promotions and planning.
Service Manager
Smokey Bones Bar & Fire Grill
01.2021 - 02.2023
- Train staff on new menu item and the correct procedures when ringing the items in
- Monitor dining room to ensure optimal guest experience, and correct the situation when not meeting expectations
- Maintaining an ideal labor, while not taking away from guest experience and satisfaction
- Perform nightly closing duties, such as making sure that end of day report is imputed into the system, and that the money at the start and end of day matches
- Collecting the beer and liquor inventory and following the recovery process on a weekly basis
- Manage employee's performance, holding everyone to the same high standards
- Arranging the schedule for the front of house staff for the following week
- Assisting staff with resolving on the job challenges
- Placing liquor, PFG, and Produce orders
- Balancing the store credit card
- Keeping up with the company's updates and protocol
- Reach out to guest via STARRS to ensure the best guest satisfaction.
Dispatcher
Smithco Ser
03.2019 - 01.2022
- Prioritize calls according to urgency and importance
- Use phone and computer to send technicians to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Enter data in a computer system and maintain logs and records of calls, activities and other information
- Addressing problems and requests by transmitting information or providing solutions.
Lead Server and Trainer
Smokey Bones Bar & Fire Grill
07.2019 - 01.2021
- Train new floor staff on guess service expectation, safety procedures, proper food handling, and restaurant procedures
- Monitor dining room to ensure optimal guest experience
- Answer customer inquiries and resolve the issues promptly and professionally
- Prepared alcoholic, non-alcoholic and other beverages for customers and servers in accordance with standard recipes
- Stocked and maintained sufficient levels of beverage products behind bar to assure a smooth service period
- Attend weekly meetings with other ambassadors within the company to fulfill new ways to improve the quality of the work place and come up with new creative ways to bring the team and the community together.
Assistant Manger
ANZO
11.2019 - 04.2020
- Ensure that proper security procedures are in place to protect employees, guests and company assets
- Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Completes accident reports promptly in the event that a guest or employee is injured
- Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
- Investigate and resolve complaints concerning food quality and service
- Inventory control and stock ordering.
Server and Trainer
Texas Roadhouse
03.2018 - 08.2019
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
- Transmits orders to the bar and the kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
- Contributes to team effort by accomplishing related results as needed.
Education
Associate in Psychology -
Palm Beach State College
Lake Worth, FLSkills
- POS
- Food Safety
- Food Handling
- Strategic Planning
- Food Preparation
- Kitchen Experience
- Bartending
- Shift Management
- Microsoft Office
- Management
- Customer service
- Marketing
- Forecasting
- Mentoring
- Conflict management
- Employment & labor law
- Team management
- Hospitality
Certification
- Food handler certificate
- Tourism and Hotel Management
- ServSafe
- Driver's License
- CMCA
Additional Information
- SKILLSET
- Ample experience in customer service.
- Detail oriented, organized, with strong problem-solving skills and the ability to multi-task.
- Proficient in Microsoft Excel as well as Word and PowerPoint.
- Knowledge of POS system, cash registers and credit card systems.
- Ability to work over the phone with customers and collect payments.
- Experience handling sensitive customer information such as SSN's, mortgage documents and banking information.
- Frequent trainer of new hires in company standards and protocols.
- Engaging personality with experience in mitigating disputes.
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
General Manager
River North Bistro
02.2024 - 06.2024
Assistant General Manager
Smokey Bones Bar & Fire Grill
02.2023 - 03.2024
Service Manager
Smokey Bones Bar & Fire Grill
01.2021 - 02.2023
Assistant Manger
ANZO
11.2019 - 04.2020
Lead Server and Trainer
Smokey Bones Bar & Fire Grill
07.2019 - 01.2021
Dispatcher
Smithco Ser
03.2019 - 01.2022
Server and Trainer
Texas Roadhouse
03.2018 - 08.2019
Associate in Psychology -
Palm Beach State College