Rebecca L Am
Verizon
Wesley Chapel,FL
1
Certification
14
years of professional experience
Dynamic Operations and Sales Leader with 16 years of success driving revenue, strict operational compliance, and team development for telecom giants (Verizon & AT&T). Proven track record of propelling districts to top regional rankings, turning around underperforming territories, and aligning operational workflows with front-line sales execution.
Work History
Sr. Operations Analyst Supt Retail
11 Months- Ranked as a Top 5 Leading Analyst Year-to-Date (YTD) company-wide across all of Verizon for driving exceptional district metrics and operational efficiency.
- Drive operational excellence across the North East district by auditing, refining, and scaling risk-mitigation strategies.
- Champion sales enablement initiatives, bridging operational workflows with front-line sales teams to accelerate revenue growth.
- Led cross-functional teams in optimizing resource allocation and operational performance.
- Collaborated with stakeholders to align operational goals with overall business strategy.
Senior Retail Manager
2 Years- Orchestrated end-to-end operations and strategic management for a high-volume territory, overseeing staff development and P&L.
- Cultivated a high-performance compliance culture focused on customer retention, loyalty, and strict corporate standards.
- Developed and implemented strategic sales initiatives, driving revenue growth through targeted promotions.
Solutions Manager
1 Year 5 Months- Absorbed multi-store operational duties, securing 100% compliance and driving the location to a Top 5 regional finish in Operations.
- Awarded 'Best in FL West' within the first 6 months of management due to exceptional leadership and territory performance.
- Implemented daily coaching frameworks and strategic team-selling models, significantly scaling rep performance.
Sales Associate
2 Years 4 Months- Exceeded individual sales quotas while assuming advanced responsibilities like leading morning huddles and peer-to-peer coaching.
- Entrusted with keyholder duties, secure store openings/closings, high-value inventory control, and daily cash reconciliations.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales & Technical Support Specialist
7 Years 1 Month- Maintained top-performer status by driving cross-platform sales (Mobility, DIRECTV, U-verse) and resolving Tier 2 technical and billing issues.
- Note: Combined prior experience (2010–2012) includes foundational, high-volume retail sales and customer service roles.
Education
GED
Skills
Operations: Multi-Store Compliance
Process Optimization
Loss Prevention
Risk Mitigation
Inventory Auditing
Sales & Leadership: Sales Enablement
Team Mentorship
KPI Management
Cross-Functional Collaboration
P&L Execution
Analyze complex performance metrics to identify operational bottlenecks
implementing targeted solutions that improve district efficiency.
Project management
Certification
- Advanced Leadership & Operations Training – Verizon Internal Development
- Telecommunications Product & Ecosystem Certifications – AT&T / Verizon
Languages
English
Native or Bilingual
Timeline
Sr. Operations Analyst Supt Retail
Verizon
08.2025 - CurrentRead More
Senior Retail Manager
Verizon
08.2023 - 08.2025Read More
Solutions Manager
Verizon Wireless
03.2022 - 08.2023Read More
Sales Associate
Verizon Wireless
11.2019 - 03.2022Read More
Sales & Technical Support Specialist
AT&T
10.2012 - 11.2019Read More
Oklahoma City Community College
GED
Read More