Rebecca LaVigne
Fremont,MI
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to a new area of the medical field. Ability to multi-task and excellent organizational skills. Team-oriented and dedicated to collaboratively delivering exceptional customer service and also work well on my own.
Overview
22
22
years of professional experience
Work History
Licensed/Certified Pharmacy Technician
Bob's Drugs
02.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Licensed/Certified Pharmacy Technician
Baars Pharmacy
07.2019 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Licensed/Certified Pharmacy Technician
Family Healthcare Pharmacy
02.2019 - 07.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
Licensed/Certified Pharmacy Technician
Pamida/Shoko Pharmacy
03.2002 - 12.2018
- Collaborated with pharmacists to ensure accurate medication preparation and timely delivery to patients.
- Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Education
Certification in Medical Assisting - Medical Assisting
Ross Medical Education Center
Roosevelt Park, MI05.1996
High School Diploma -
Newaygo High School
Newaygo, MI05.1993
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Customer Service
- Pharmacy and customer records management
- Patient confidentiality
- Medical Terminology
- Updating medication histories
- Drug Inventory Control
- Strong Work Ethic
Timeline
Licensed/Certified Pharmacy Technician
Bob's Drugs
02.2024 - Current
Licensed/Certified Pharmacy Technician
Baars Pharmacy
07.2019 - 01.2024
Licensed/Certified Pharmacy Technician
Family Healthcare Pharmacy
02.2019 - 07.2019
Licensed/Certified Pharmacy Technician
Pamida/Shoko Pharmacy
03.2002 - 12.2018
Certification in Medical Assisting - Medical Assisting
Ross Medical Education Center
High School Diploma -
Newaygo High School
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