Summary
Work History
Education
Skills
Timeline
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Rebecca Lea

Reno

Summary

Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Worked in a fast-paced environment handling in-person and online orders independently.

Work History

Outreach Programmer

Veterans Upward Bound
01.2025 - Current
  • Check veterans in their appointments and schedule appointments to meet with the program director.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answer questions and assist veterans with the application process.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Promote Veterans Upward Bound Program by attending outreach events.
  • Meet and develop connections with various veteran organizations.
  • Responded to inquiries from callers seeking information.

Lead Barista

Superstitions Java
12.2024 - 01.2025
  • Performed opening and closing duties including taking apart and cleaning Estella café machine, grinders, and portafilter.
  • Maintained clean work space and dining area, restocking supplies throughout the shift.
  • Provided excellent customer service by recommending drinks and food items based on taste preference.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Boosted sales by promoting additional items during checkout.
  • Recorded inventory and restocked café items using FIFO method.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Education

B.A - Microbiology and Immunology

University of Nevada, Reno
Reno, NV
12-2026

Associate of Science - General Science

Truckee Meadows Community College
Reno, NV
05.2024

Skills

  • Customer Service
  • Sales
  • Food Safety
  • Organized
  • Team Work
  • Multitasking
  • Up-selling
  • Inventory management
  • Milk Steaming
  • Espresso machine operation

Timeline

Outreach Programmer

Veterans Upward Bound
01.2025 - Current

Lead Barista

Superstitions Java
12.2024 - 01.2025

B.A - Microbiology and Immunology

University of Nevada, Reno

Associate of Science - General Science

Truckee Meadows Community College

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