REBECCA LEONE
Homosassa,FL
Summary
I have been in sales all my life. I provide excellent customer service in the most professional way. I was the top producer at my last job which I only left because I was involved in a car accident that left me disabled. I worked there 20 years. I generated leads, sold the product, gave customer service to clients and managed accounts. I'm very organized, I can multitask and detail oriented. The prior job I started out in sales and then became shift manager at a telemarketing company selling vacations with time share presentations as part of the vacation. I excelled and flourished at the two last companies I was employed.
Versatile senior account executive with several years of experience in attracting and retaining top accounts, maintaining strong relationships with clients and improving sales and revenue. Working knowledge of strategic selling, sales methodologies and best sales industry practices. Excellent written and oral communication skills.
Ambitious senior account executive offering several years of experience in lead generation and revenue development. Productive and dedicated sales leader with superior knowledge of products. Prepared to take on challenging professional demands and opportunities to expand territories.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
25
25
years of professional experience
Work History
Senior Account Executive
In The News,Inc
Tampa, FL
06.1996 - 11.2018
- Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
- Supervised junior staff members by providing guidance on how best to meet client objectives.
- Collaborated with cross-functional teams to drive successful product launches.
- Tracked sales data in order to identify areas of improvement or success.
- Organized promotional events and campaigns to generate brand awareness.
- Prepared presentations for clients regarding new products or services offered.
- Gathered feedback from customers about their experiences with the company's products or services.
- Provided timely responses to customer inquiries, complaints, or requests for information.
- Established long-term partnerships with vendors by negotiating favorable terms.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Created promotional materials such as brochures, flyers, and emails that highlighted the company's offerings.
- Developed strategies for increasing sales volume through existing clients as well as new ones.
- Listened to customer needs to identify and recommend best products and services.
- Reduced process lags by training employees on best practices and protocols.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified customer needs by asking questions and advising on best solutions.
Shift Manager
Vacation Break USA
Tampa, FL
06.1993 - 06.1996
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Resolved conflicts between staff members in a professional manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Assisted in resolving escalated customer service issues in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between employees or customers in a professional manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Helped employees accomplish tasks during peak periods.
- Taught staff upselling techniques to meet revenue targets.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Upheld company standards and compliance requirements for operations.
- Communicated with other shift managers to facilitate continuum of customer service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Coached employees on interactions with customers to drive exceptional service.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified needs of customers promptly and efficiently.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Education
GED -
Crystal City High School
Crystal River, FL11-1987
Skills
- Client Relationship Management
- Lead Generation
- Key Account Management
- Account Management
- Product and service expertise
- Sales strategies implementation
- Issue Resolution
- Flexible Schedule
- Creative Thinking
- Multitasking and Organization
- Attention to Detail
- Order Management
- Consultative Sales
- Customer Service
- Prospecting and Networking
- Customer relationship development
- Sales Quota Achievement
- Customer Satisfaction
- Operations
- Account Servicing
Timeline
Senior Account Executive
In The News,Inc
06.1996 - 11.2018
Shift Manager
Vacation Break USA
06.1993 - 06.1996
GED -
Crystal City High School