REBECCA L. MINNIEFIELD
Shreveport,LA
Summary
Assisted in fostering positive customer relations through effective communication and interpersonal skills. Utilized computer skills to support daily operations and enhance customer service experiences. Contributed to a collaborative work environment by demonstrating initiative and a proactive approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Operations Administrator
Fedex
Bossier City, LA
09.2025 - Current
- Ensured timely dispatch of all packages on a daily basis.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Monitored deliveries to identify discrepancies and missing packages.
- Generated daily reports to provide insights for decision-making.
- Conducted daily inventory assessments to account for all equipment.
- Managed daily completion of inbound and customer impact scoreboard to ensure accurate tracking.
- Executed daily returns of express packages to ensure efficient logistics operations.
- Corrected shipping addresses on packages to ensure accurate delivery.
- Secured damaged packages through effective taping techniques.
- Monitored daily inspections for misloads on drivers' trucks.
- Executed daily preparation of hand sheets to ensure timely distribution.
Office Manager
Summerfield Estates
Shreveport, LA
05.2023 - 09.2025
- Oversaw monthly rent payment processes to guarantee housing stability.
- Executed thorough monthly inspections to uphold safety compliance standards.
- Orchestrated resident transitions into and out of community facilities.
- Streamlined recruitment processes to enhance talent acquisition efficiency.
- Organized and filed employee paperwork to ensure compliance with company policies.
- Resolved resident and employee complaints to enhance satisfaction and foster a positive community environment.
- Managed comprehensive payment processes for all company bills.
- Executed monthly audits to ensure compliance with regulatory standards.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
Medical Billing Specialist
WILLIS KNIGHTON MEDICAL CENTER
Bossier City, LA
09.2022 - 05.2023
- Managed incoming phone calls to ensure prompt and professional communication.
- Assisted in processing Medicaid and Medicare insurance claims. Supported billing operations to ensure timely reimbursements. Collaborated with healthcare providers to resolve billing inquiries.
- Negotiated payment terms with insurance company for medical bills.
- Organized and archived outdated medical bills to streamline record-keeping processes.
- Generated and analyzed monthly reports to inform strategic decision-making.
- Executed write-off procedures for outdated bills to streamline financial records.
Training/ HUD Coordinator
The Arc Caddo-Bossier
Shreveport, LA
05.2015 - 09.2022
- Oversaw HUD billing recertifications and rent processes to ensure adherence to Housing and Urban Development regulations.
- Oversaw payroll entry, mileage tracking, and personal leave management for all employees.
- Directed new hire onboarding processes, including background checks and documentation management.
- Assisted in scheduling and supervising staff training sessions. Supported supply order processes and maintained compliance records for employees.
- Addressed resident and staff inquiries, delivering exceptional customer service and fostering positive relationships.
- Oversaw monthly supply and lunch order management to ensure seamless daily operations.
- Administered payroll and CPR schedule development and maintenance to ensure staff readiness and compliance.
- Managed and organized accurate records for HUD and property management processes.
Property Manager
Tra-Dor Inc
Shreveport, LA
04.2013 - 03.2015
- Oversaw rent collection, processed monthly payments, and ensured accuracy of financial records for all units.
- Managed eviction filings and represented property interests in court proceedings.
- Directed leasing operations, showcasing units and processing applications to ensure optimal occupancy levels.
- Executed monthly inspections of units to uphold property standards.
- Oversaw cleaning and preparation of vacant units to ensure readiness for new residents.
- Managed phone communications and resolved resident inquiries to enhance retention efforts.
- Streamlined organization of filing systems for leases, evictions, and property documentation.
Dietary Supervisor
Willis Knighton Hospital
Shreveport, LA
11.2011 - 04.2013
- Oversaw dietary staff to optimize tray line operations and ensure timely meal delivery.
- Monitored patient diets and enforced adherence to dietary requirements and physician orders.
- Orchestrated daily menu preparation and oversaw meal preparation for new and after-hours patients.
- Oversaw maintenance of accurate nutrition documentation and supply records.
- Managed employee scheduling to optimize staffing coverage and operational efficiency.
Receptionist (Dietary)
Christus Schumpert Hospital
Shreveport, LA
03.2009 - 11.2011
- Executed preparation and verification of labels for patient trays to ensure precise meal delivery.
- Verified patient food selections aligned with dietary requirements.
- Facilitated visitor and employee experiences in the cafeteria by delivering exceptional customer service.
- Executed daily reporting to monitor patient meal requirements and assessed payment arrangements accordingly.
- Facilitated tray distribution and collaborated with dietary staff to ensure operational efficiency.
Receptionist
Melody Land Childcare
Bossier City, LA
02.2007 - 02.2009
- Greeted visitors and directed them to appropriate staff, ensuring a welcoming environment
- Managed incoming calls and routed them to the correct personnel
- Operated office equipment including copiers and fax machines
- Routed mail accurately and maintained office supply inventory
- Supported daily administrative operations for the childcare facility
Education
Associate of Science - Business Administration And Management
Southern University At Shreveport
Shreveport, LAHigh School Diploma -
Southwood High School
Shreveport, LA05.2006
Skills
- Property management
- Affordable housing compliance
- HUD regulations
- Fair Housing regulations
- LIHTC
- Tenant account reconciliation
- Vendor management
- Team management
- Yardi
- Leasing management
- Eviction processing
- Rent collection
- Background checks
- Staff supervision
- Attention to detail
Certification
- CPR Instructor
- March 2019 to March 2021
Career Experience
- Core competencies include:
- Microsoft Office Software
- Effective Communication
- Efficiency Improvements
Timeline
Senior Operations Administrator
Fedex
09.2025 - Current
Office Manager
Summerfield Estates
05.2023 - 09.2025
Medical Billing Specialist
WILLIS KNIGHTON MEDICAL CENTER
09.2022 - 05.2023
Training/ HUD Coordinator
The Arc Caddo-Bossier
05.2015 - 09.2022
Property Manager
Tra-Dor Inc
04.2013 - 03.2015
Dietary Supervisor
Willis Knighton Hospital
11.2011 - 04.2013
Receptionist (Dietary)
Christus Schumpert Hospital
03.2009 - 11.2011
Receptionist
Melody Land Childcare
02.2007 - 02.2009
Associate of Science - Business Administration And Management
Southern University At Shreveport
High School Diploma -
Southwood High School