Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rebecca Lopez

Odessa

Summary

Dynamic professional with a strong background in customer service and data entry, honed at Odessa WIC Office. Proven ability to enhance client experiences through effective appointment scheduling and cross-cultural sensitivity. Recognized for maintaining confidentiality and reliability while managing client interactions and optimizing workflow for improved service delivery.

Overview

13
13
years of professional experience

Work History

WIC Clerk

Odessa WIC Office
11.2023 - Current
  • Processed client applications for WIC benefits, ensuring compliance with program guidelines.
  • Assisted clients in understanding nutrition education materials and resources available through the program.
  • Managed scheduling of appointments, optimizing workflow to enhance client service efficiency.
  • Maintained accurate records of client interactions and benefit distributions using WIC management software.
  • Ensured confidentiality of client information while adhering to privacy regulations throughout all interactions.
  • Resolved issues promptly and professionally, demonstrating empathy towards clients'' unique circumstances.
  • Updated client information regularly within the database system to ensure accurate recordkeeping.
  • Processed and certified documents for accuracy and compliance with government regulations.

Sales Associate

McCoy's
08.2022 - 11.2023
  • Assisted customers in selecting products, demonstrating features, and providing knowledgeable recommendations.
  • Managed inventory levels by restocking shelves and organizing merchandise for optimal presentation.
  • Processed customer transactions accurately using point-of-sale systems to ensure efficient sales operations.
  • Collaborated with team members to achieve sales goals and enhance customer service experiences.
  • Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Receiving Team Member

Academy Sports and Outdoors
10.2020 - 08.2022
  • Unloaded and inspected incoming shipments to ensure accuracy and quality standards.
  • Organized inventory in receiving area for efficient processing and accessibility.
  • Operated forklifts and pallet jacks to transport products safely within warehouse.
  • Collaborated with team members to optimize receiving procedures and reduce delays.
  • Put together pallets for restocking and sales teams to replenish sales floor.
  • Maintained a clean and organized receiving area, ensuring smooth operations and easy access to products.

Sales Associate

Wallace Lumber Co
04.2013 - 10.2020
  • Enhanced customer experience through personalized service and product recommendations.
  • Managed inventory processes, ensuring accurate stock levels and timely replenishment.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed inventory levels by restocking shelves and organizing merchandise for optimal presentation.
  • Assisted customers in selecting products, demonstrating features, and providing knowledgeable recommendations.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Seminole High
Seminole, TX
05-1991

Skills

  • Data entry proficiency
  • Appointment scheduling
  • Cross-cultural sensitivity
  • Nutrition education
  • Telephone etiquette
  • Application assessment
  • Confidentiality
  • Reliability
  • Organizational skills
  • Customer service
  • Teamwork

Languages

Spanish
Native or Bilingual

Timeline

WIC Clerk

Odessa WIC Office
11.2023 - Current

Sales Associate

McCoy's
08.2022 - 11.2023

Receiving Team Member

Academy Sports and Outdoors
10.2020 - 08.2022

Sales Associate

Wallace Lumber Co
04.2013 - 10.2020

High School Diploma -

Seminole High

Similar Profiles

CREATE PROFILE