Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Lovejoy

San Antonio,TEXAS

Summary

Dynamic Executive Housekeeper with a proven track record at Holiday Inn Hotel Sandton, excelling in staff management and quality assurance. Enhanced productivity through innovative scheduling and training programs, fostering a competent team. Expert in housekeeping management and task delegation, ensuring exceptional service standards and guest satisfaction.

Overview

33
33
years of professional experience

Work History

Executive Housekeeper

Holiday Inn
San Antonio, TX
06.2018 - Current
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.

Self Employed

Self Employed Web
Milwaukee WI
02.2003 - 04.2018

Operated daycare services.

Correctional Officer

Milwaukee County Parks
Milwaukee WI
09.2002 - 02.2003
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Housekeeper

Best Western
Milwaukee, WI
09.1992 - 04.1998
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.

Education

General Education -

Pulaski High School
Milwaukee, WI
06.1996

Skills

  • Task delegation
  • Inventory control
  • Health and safety regulations
  • Staff scheduling
  • Housekeeping
  • Staff management
  • Quality assurance
  • Recruiting and interviewing
  • Time management expert
  • Room inspection
  • Housekeeping management

Timeline

Executive Housekeeper

Holiday Inn
06.2018 - Current

Self Employed

Self Employed Web
02.2003 - 04.2018

Correctional Officer

Milwaukee County Parks
09.2002 - 02.2003

Housekeeper

Best Western
09.1992 - 04.1998

General Education -

Pulaski High School