Rebecca MacKenzie
Sales-Sales Management
Fort Lauderdale,FL
Summary
Energetic professional with documented success in managing retail sales, talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Experienced sales professional/manager/trainer with a hard working mentality and demonstrated success in increasing company profits. Well-organized and proactive with good communication skills and positive attitude. Accomplished and dedicated with 18+ years of comprehensive experience in overachieving sales quotas, building long-term relationships, conflict resolution, customer retention and talented at motivating employees to perform excellence.
Overview
19
19
years of professional experience
Work History
Sales Professional/Design Consultant
City Furniture
Fort Lauderdale, FL
12.2020 - Current
- Consistent top performer, meeting and exceeding sales quotas.
- Team leader, training new associates on processes, and product knowledge along with building confidence and giving support.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Work closely with licensed interior designer, gaining and maintaining high profile clients.
- Designed and furnished large projects such as Air B&B, VRBO, Offices and Duplex/Complexes.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Design Associate/Team Leader Manager
Taft Furniture
Albany, NY
03.2004 - 03.2020
- Consistently in the top 3 performing design associates, driving $110,000+ per month.
- Taft Certified Mattress Specialist in the top 50% of bedding sales.
- Stayed current on industry trends and changes to strengthen product service and knowledge.
- Process orders and coordinate product deliveries. Provided sale and product training to new employees .
- Consistently achieve and exceed sales goals by leveraging strong customer service and relationship building skills.
- Retained clients by addressing and resolving concerns in knowledgeable and timely manner.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Increased company revenues by skillfully upselling and closing sales by driving product benefits and customer needs.
Sales Manager
Ashley Furniture HomeStore
York, PA
06.2008 - 02.2014
- Managed 15+ employees, building a team that increased company sales by 25+%.
- Led employee performance evaluations while exercising constructive feedback and coaching.
- Connected with customers daily and provided assistance to personal clientele as well as assisted and closed sales for fellow employees.
- Increased bottom lines by maintaining gross margins.
- Maintained top sales consistently while managing sales team.
- Created and promoted excellent team building atmosphere.
- Cultivated customer loyalty.
- Mentored employees and instructed of management of complicated sales, complex issues and difficult customers.
- Increased bottom lines by maintaining gross margins at or above 50%.
- Maintained top sales consistently while managing sales team.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Education
High School Diploma -
Susuquehannock High School
Glen Rock, Pa Sep 1997 - 06.2001
Business Management/ Psychology
Penn State York
York, PaReal Estate School of York
York, PaSkills
Customer serviceundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
Maya Angelou
Timeline
Sales Professional/Design Consultant
City Furniture
12.2020 - Current
Sales Manager
Ashley Furniture HomeStore
06.2008 - 02.2014
Design Associate/Team Leader Manager
Taft Furniture
03.2004 - 03.2020
High School Diploma -
Susuquehannock High School
Sep 1997 - 06.2001
Business Management/ Psychology
Penn State York
Real Estate School of York
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